24.183.40.125
In Reply to: RE: Marantz never again. posted by PeterCapo on November 06, 2009 at 10:48:03
I, too, have had transport problems with a more expensive Marantz SACD player, documented here previously. Those issues were finally (I hope) resolved satisfactorily. Marantz was VERY responsive to my complaints. I was contacted twice by the North American sales manager; both turned into friendly, informative, longish telephone conversations. I'm sure he had better things to do. I think that qualifies as pretty good customer service.
Perhaps the problem lies as much with the service center as Marantz. They depend on service centers to handle failures so they don't need to bother with them. A company's primary goal is to make a profit from sales, not fix stuff. You can't expect a company to buy back every product that eventually proves defective, especially if they can't even detect the defect. I doubt that any lawyer would ever be willing to attempt such a class action suit.
In your case, you have made a decision to never buy another one of their products, but others may see it differently. I feel the same way about Sony.
Peace,
Tom E
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