Hi-Rez Highway

RE: Well this exchange speaks volumes

97.114.101.150

In Reply to: RE: Well this exchange speaks volumes posted by Barry on May 06, 2008 at 18:45:31

I don't think you read my post very well... not only will I have phone contact, but of the 3 modders I mentioned, any one of them I would have live, one on one personal contact when I brought whatever gear to be modded...
From what I know of Kyle, he is a good person and treats his customers well....
BUT.... Kyle was the one that send me the email ADVERTISING TO ME HIS services, then, after answering 2 of my emails, he stopped answering.. even though I re-sent the same email multiple times... and now, a month has passed since his last answer..THAT SPEAKS VOLUMES to me as a potential customer, and turns me away.... don't try to Sugar Coat it, he lost me as a customer from his lack of communication.. it is ridiculous to think anything more of it..
"I'm with Kyle on this one. Time is money. There's a fine line between "the customer's always right" and the customer's a PITA"
That statement is a bunch of crap, my last email asked what the cost was going to be, please tell me how You side with Kyle on that one???? You don't think it important to get that out of the way.. and documented, so that later there is no dissagreement??? Your answer to my post is nothing more than sideline cheerleading, as nothing you have stated makes common sense..

As I said, if someone doesn't have the time to email me.. then, he doesn't need my business..and email is much quicker than a telephone call... telephone calls end up straying, and important details are either not exchanged or forgotten... and email is perfect reference, all conversation is recorded...
I believe Kyle is a stand up guy, but, I need someone who will communicate with me, my gear cost big $$ to me, and I can't replace it, the mods are also very expensive, so I expect 100% service, your a fool not too, or have much more $$ than I do.
I have never had anything but almost "instant" communication (some daily) with Jim, Paul and Dan...they all know how to run a business responsibly...
And, yes, the customer is ALWAYS right, unless he is wrong... but not before.. :^)
Rick

Edits: 05/06/08 05/07/08 05/07/08 05/07/08

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