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In Reply to: For those with a bad SACD 1000 experience, please take action posted by bevo on January 1, 2005 at 20:05:47:
Thanks for posting the Philips North America Contact information. Perhaps after the holidays the appropriate people will turn off their e-mail autoreply and get down to business. There is so much they could tell us: for example, have they considered a general recall of the product? And if not, why not? And then there's the confusion of Philips' and the authorized servicers' handling of this issue (although that shouldn't surprise anyone who has worked in or dealt with a large corporate organization).Actually, I got my SACD 1000 refund in early December, but I would still like to hear the company's own true explanation for what went wrong with that unit and why, and I would appreciate an apology for dashing my hopes of SACD bliss.
One thing I'll predict for their organizational learning: Philips will no longer be offering any two-year warranties on anything.
--Deacon Blues
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Follow Ups
- Re: For those with a bad SACD 1000 experience, please take action - Deacon Blues 09:32:54 01/02/05 (5)
- I can answer that one, for sure. - Duilawyr 10:49:12 01/02/05 (4)
- alas, Sony is not a car maker - rbolaw 11:32:38 01/03/05 (0)
- Although there is an exception to the rule... - bevo 18:55:18 01/02/05 (1)
- "....when brand reputation can be damaged by problems perceived by a key market segment." - Dalton 21:02:05 01/02/05 (0)
- Re: I can answer that one, for sure. - Deacon Blues 12:23:49 01/02/05 (0)
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