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Critic's Corner Discuss a review. Provide constructive feedback. Talk to the industry. |
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Critic's Corner Discuss a review. Provide constructive feedback. Talk to the industry. |
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In Reply to: Stereophile subscription dpt is a complete scam POS posted by Shane from AUS on September 19, 2015 at 05:15:58:
>After being automatically charged for 3 year subscription without my
>consent and two full months before my subscription ran out, I had to
>ring to cancel the unauthorized $77.97...16 days later, absolutely no
>credit on my account.
First, my apologies for not responding yesterday. Email is always the
most efficient means of reaching me, especially at the weekend:
JAtkinson At enthusiastnetwork.com.
Second, I assume you know that you didn't receive the credit because you
called the card company. Is that correct? If you wait for the refund to
appear on your mailed statement, that won't be for up to 6 weeks, even
if you were credited in a timely manner.
>John Atkinson - this behaviour from Stereophile is disgusting and has
>really turned me off your magazine. It is not the money, it is the
>abhorrent customer service given to a decade+ subscriber.
Understood.
>I guess I now have to phone again international rates to see where my
>credit is.
If you email me the name and address and if possible the subscription
number on the front of your issues, I will contact the company that
handles our subscriptions on Monday and find out what the status of
your subscription is.
John Atkinson
Technical Editor, Stereophile
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- RE: Stereophile subscription dpt is a complete scam POS - John Atkinson 08:23:37 09/20/15 (17)
- Crickets - John Atkinson 04:18:46 09/23/15 (13)
- Yes, and my thanks to you nt - Frihed89 14:45:41 09/27/15 (0)
- RE: Crickets - Jeffrey Lee 17:52:25 09/25/15 (0)
- Yes, Shane does seem to have disappeared - DFaulds 05:02:29 09/24/15 (10)
- RE: Yes, Shane does seem to have disappeared - John Atkinson 06:22:10 09/24/15 (9)
- RE: Yes, Shane does seem to have disappeared - Bob_C 12:44:28 09/26/15 (2)
- RE: Yes, Shane does seem to have disappeared - John Atkinson 12:39:36 09/27/15 (1)
- RE: Yes, Shane does seem to have disappeared - Bob_C 13:22:11 09/27/15 (0)
- RE: Yes, Shane does seem to have disappeared - MarkJohns 07:38:09 09/24/15 (5)
- What a charming person you are Mr Marks - Shane from AUS 17:19:00 09/30/15 (1)
- "Mr. Marks"???? - Dave Pogue 04:58:24 10/01/15 (0)
- RE: Yes, Shane does seem to have disappeared - Bill the K 19:55:11 09/26/15 (0)
- RE: Yes, Shane does seem to have disappeared - Bob_C 12:50:07 09/26/15 (0)
- RE: Yes, Shane does seem to have disappeared - A.Wayne 07:59:58 09/24/15 (0)
- Very decent of you, John... - rlw 08:06:21 09/21/15 (2)
- +1 (nt) - Des 17:20:34 09/21/15 (0)
- I'll say - well over and well above... N/T - musetap 08:48:18 09/21/15 (0)
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