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Critic's Corner Discuss a review. Provide constructive feedback. Talk to the industry. |
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Critic's Corner Discuss a review. Provide constructive feedback. Talk to the industry. |
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In Reply to: RE: Been through this before ... posted by fmak on March 19, 2014 at 05:51:23:
>>The times when the customer was always right ended the day that Web forums
>>opened for business :-)
>
>Good formula for eventual terminal decline; do any business course.Guess you missd the smiley :-)
But let's take you seriously. I conjecture that you disagree with my
statement, meaning that you feel I _should_ accommodate every customer.As a Stereophile reader, you have used a lot of bandwidth on this forum
complaining that the Zinio edition is not optimized for reading on a PC.
You first complained about this a few years back and I explained to you
at that time why we felt optimizing the edition for tablets was a better
strategy. Nevertheless, you have popped up repeatedly since then, making
the same point in threads involving Stereophile that are not related to
our Zinio edition.
So, of course you are our customer, but are you right? I suggest not,
not because I don't care about your criticism but because: a) you are
the _only_ reader since we launched the Zinio edition to complain to
me directly about this; b) the increase in subscriptions of our Zinio
edition suggests that our business decision was the correct one; and
c) we must address the consensus of our readers' needs, not that of an
obsessed outlier who can't take no for an answer.
John Atkinson
Technical Editor, Stereophile
Edits: 03/19/14
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- RE: Been through this before ... - John Atkinson 08:02:28 03/19/14 (1)
- Yes we have... - regmac 09:11:43 03/19/14 (0)
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