RE: Leben

RE: Leben

Posted by Dave_K on July 26, 2015 at 13:00:34

In Reply to: Leben posted by mbnx01 on July 24, 2015 at 13:52:48:

Thanks. I see their importer will not pick up the phone, email only. And the manufacturers webpage says they will not sell parts or service to anyone not the original owner.

Actually, it says this:

If "Leben" product is: (1)Directly imported by you from another country, (2)Purchased directly from a dealer OVERSEAS, (3)Acquired by you from an UNAUTHORIZED DEALER, (4)Considered gray market product and no Warranty Card accompanied, All Product Warranties by Leben are NULL and VOID. In addition, Leben will not supply parts and/or service for any "Leben" product without proof of purchase from a Leben Authorized Dealer.

My interpretation of that is that they won't service a gray market unit. It doesn't say anything about the original owner. So if you are buying used, you had better get a copy of the sales receipt from the original owner.

Also, if you want the importer's phone number (Tone Imports), it's on the Contact page of the Leben site.

I have heard of other audio manufacturers/importers taking the same position. Sonus Faber, for example. See Sumiko's policy here: http://www.audiogon.com/samp/sumiko/

The policy seems a bit drastic and I hope they don't go around denying service to people without a sales receipt, since they ought to be able to figure out where a product was sold based on the serial number. I also think that the gray market shouldn't be a significant problem as long as the products maintain relative price parity from one market to the next. I don't know much about Leben pricing, but Accuphase sells for ~1/2 price in Japan compared in Europe and North America, and hence there is a strong gray market. Same for Luxman I think.

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Follow Ups Full Thread

Topic - What's the green & gold integrated with retro styling? - mbnx01 11:33:38 07/24/15 (31)

No Leben Dor Me - Ross 19:26:15 07/28/15 (0)

RE: What's the green & gold integrated with retro styling? - AudioSoul 12:34:18 07/24/15 (24)

Leben - mbnx01 13:52:48 07/24/15 (23)

RE: Leben - Dave_K 13:00:34 07/26/15 (2)

I interpret as addressing grey market sales as well. And I understand that. - robertd 14:11:15 07/27/15 (0)

RE: Leben - mbnx01 13:12:40 07/26/15 (0)

Crazy Company in Business for 23 years and going Strong...nt - Dynobot 06:28:07 07/26/15 (0)

RE: Leben - Sprezza Tura 19:58:52 07/25/15 (2)

thank you, that's a very helpful post - mbnx01 11:07:56 07/26/15 (1)

RE: thank you, that's a very helpful post - Sprezza Tura 11:31:25 07/26/15 (0)

If you don't like the policy, then don't buy a used Leben. How are they "crazy"? - robertd 07:42:03 07/25/15 (15)

If it's true they are indeed beyond crazy... - jbcortes 12:46:55 07/26/15 (0)

Sounds like a Business Plan - Dynobot 04:39:49 07/26/15 (8)

RE: Sounds like a Business Plan - Terry P 11:44:21 07/26/15 (7)

RE: Sounds like a Business Plan - Dynobot 11:51:17 07/26/15 (6)

RE: Sounds like a Business Plan - Terry P 12:07:20 07/26/15 (5)

RE: Sounds like a Business Plan - Dynobot 12:23:15 07/26/15 (4)

Sounds reasonable - robertd 14:16:11 07/27/15 (1)

RE: Sounds reasonable - Dynobot 13:29:53 07/28/15 (0)

RE: Sounds like a Business Plan - Terry P 15:32:10 07/26/15 (1)

RE: Sounds like a Business Plan - Dynobot 16:15:47 07/26/15 (0)

Here's how they are crazy, or at least not thinking long-term - Terry P 19:38:18 07/25/15 (3)

If the car business was like the hi fi business - mbnx01 11:10:33 07/26/15 (2)

RE: If the car business was like the hi fi business - Sprezza Tura 11:45:37 07/26/15 (1)

And I have zero patience - mbnx01 12:35:38 07/26/15 (0)

It will come back to bite them. - jusbe 15:58:59 07/25/15 (0)

RE: What's the green & gold integrated with retro styling? - DrN 11:41:17 07/24/15 (4)

RE: What's the green & gold integrated with retro styling? - Jack D II 12:29:00 07/26/15 (3)

RE: What's the green & gold integrated with retro styling? - Mechans 12:56:09 07/29/15 (2)

RE: What's the green & gold integrated with retro styling? - triamp 14:46:53 08/02/15 (1)

Not quite ferrari - robertd 18:58:18 08/04/15 (0)

Follow Ups

RE: Leben - Dave_K 13:00:34 07/26/15 (2)

I interpret as addressing grey market sales as well. And I understand that. - robertd 14:11:15 07/27/15 (0)

RE: Leben - mbnx01 13:12:40 07/26/15 (0)

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