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QSC Customer Service Problems

Anyone having problems with QSC customer Service? Long time QSC user, and my QSC PLX 2402 - which i spent $1,000 originally on - finally had the dreaded ribbon cable problem. Serial #039901507. I asked if they would kindly pay. What did they do? Told me I had to pay for shipping both to and from the company, and pay $100 for the service. Does that sound right? I no longer will buy from QSC.



Edits: 09/03/14

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Topic - QSC Customer Service Problems - plschlesinger@aol.com 16:59:34 09/03/14 (23)

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