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In Reply to: Make sure whatever fix you apply is reversible. posted by Al Sekela on February 23, 2010 at 10:40:17:
I work for a piece of what was the Bell System. Formerly there wasn't much latitude given to not doing it right. As a manager, I've studied the theories you reference. Nice post by the way.
But I think that QC for a small manufacturer is not the same as for a nationwide (or at least regional) federally regulated company. If I screw up too much the Feds are on my back like white on rice.
If Magnepan screws up what are the consequences? Almost zip. Of course people have been pointing out for years here that "you get what you pay for", almost everyone who has taken one apart can describe their choice of materials and maybe their apparent QC level.
But they aren't horribly bad at what they do. I'm enjoying my 1.6s right now. Does Magnepan need better QC? Yes, no question about it.
Are we likely to get it? Obviously talking in here about it for years has had no effect.
What is their warranty return rate? Probably pretty low but we'll never know. I'd be willing to guess that very few of their customers check things like ribbon screw tightness as Elizabeth did.
In the old Bell System we did check that kind of thing, and we still do. But we have the resources to do it. But If I were a line supervisor at Magnepan I would have been fired for allowing those speakers to get out the door.
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Follow Ups
- Interesting... - esande 11:43:22 02/23/10 (2)
- Yes, one of the self-destructive tendencies of big companies - Al Sekela 10:42:35 02/24/10 (1)
- Good one, Al. LOL - Travis 11:35:19 02/24/10 (0)
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