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I could use some advice

199.248.185.22
Posted on September 11, 2014 at 09:41:44
ozzyboy
Audiophile

Posts: 334
Joined: April 4, 2002
 I could use some advice.

I purchased a new Samsung 85 inch 4K TV with warranty and shipping and insurance from Echo and Optics on June 30, 2014 an online Merchant on EBay. The Total cost for this new TV was $9400. Of this amount, $ 5278.30 came from my Paypal balance and the remainder of $ 4121.70 was from Bill ME LATER” (Now called Paypal credit). The reason I did it this way was because I had a credit in my account with Paypal credit for $1466.02.

I found out that EBay owns Paypal and Paypal credit the hard way…

On 8-4-2014 I received the Samsung 85 inch 4K TV 8-5-2014. In order to open the package to inspect it, I first had to sign for the delivery. Then, the driver and I lifted the box off the TV. The driver and I noticed that the TV screen was severely cracked.
I wanted the driver to take it back, but, after he called his office, he said, that all he could do was write “Concealed Damage” and initial it on the Pro Bill. He said the damaged TV would be up to the Merchant. I have a copy of that Pro Bill.

I immediately notified the Merchant –Shipper, (Echo and Optics), Trucking Company (Freight Quote / Holland) and Paypal/ Paypal credit of the damage. The Merchant had an inspection company take pictures and they wrote a report of the damage.

I filed a dispute then a claim with Paypal that was immediately denied. It seems PayPal will not help because I made 2 payments for one item. Huh? Both were invoiced from the seller and both were Paypal and it was done the same day virtually seconds apart. I tried and tried that argument with Paypal but it went nowhere.

Paypal credit says that unless I send the TV back at my expense to the seller they will not discuss further the Paypal credit portion of the payment. But, if I send this unit back to the Merchant, (I have been quoted up to $1000 for freight charges) and I will still be out the $5278.30 that came from my Paypal balance.

I also paid $120 for a certified Samsung repair center for a repair estimate to replace the screen and that repair is near $6000.

It has now been over a month since I purchased the unit from Echo and Optics he has been paid through the Paypal system and at this point he is not willing to send a replacement unit unless he gets compensated from the trucking company.

So, any helpful advice that will help me?

 

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RE: I could use some advice, posted on September 11, 2014 at 10:21:25
Bill Way
Audiophile

Posts: 1884
Location: Toms River NJ
Joined: May 28, 2012
Contributor
  Since: December 14, 2012
 I'd get on the phone with the seller, as email is notoriously bad for solving problems. Try to work out a deal that gets the TV replaced, with you and the seller splitting whatever cash outlay is needed while you wait for their claim with the freight company to resolve. Make the deal on the phone, confirm it in writing, then execute it.

In most cases, only the seller can file a claim with the freight company, because they are the ones who contracted for the shipping, even though you paid for it.

I can understand wanting to hang on to the broken set until the new one is in your hands, but if that approach results in a stand-off, maybe it's time to try something else. With Paypal in particular, I doubt they will do anything while you have possession of the broken set. Once the set is returned, they might, though I'd try very hard to work directly with the seller, and only turn to Paypal as a plan B.

Good luck.

WW




"Put on your high heeled sneakers. Baby, we''re goin'' out tonight.

 

RE: I could use some advice, posted on September 11, 2014 at 11:31:44
ozzyboy
Audiophile

Posts: 334
Joined: April 4, 2002
 WW, thanks so much for your reply.
I try to talk to the seller daily. But quite frankly I'm getting tired of it, with no real progress.
He keeps saying its up to the Freight company. The seller swore that the TV was shipped fully insured, but from what I can obtain, the insurance was $3 per pound($600 total) and the freight company has already sent him a check for that amount.

 

RE: I could use some advice, posted on October 5, 2014 at 12:58:44
LinuxGuru
Audiophile

Posts: 582
Location: European Union
Joined: November 11, 2008
 Hi !

Any news? Did seller returned full amount or still promising something?

 

RE: I could use some advice, posted on October 6, 2014 at 07:58:25
ozzyboy
Audiophile

Posts: 334
Joined: April 4, 2002
 LinuxGuru, I did get some action. I will update by the end of this week.

 

RE: I could use some advice, posted on November 16, 2014 at 16:39:35
BubbaMike
Audiophile

Posts: 650
Location: Left Coast of the USA
Joined: January 4, 2002
 Long week, did you mean after Thanksgiving?


When they discover the center of the universe, a lot of people will be disappointed to discover they are not it. ~ Bernard Bailey

 

RE: I could use some advice, posted on January 10, 2015 at 12:05:50
ozzyboy
Audiophile

Posts: 334
Joined: April 4, 2002
 I'm sorry guys for not concluding this story.

I finally did get the unit repaired. Repaired meaning a whole new unit with just the speakers and a circuit board transferred.
The repair fee was $6000.I negotiated with the seller to pay half of that and if he ever got reimbursed for the shipping damages he would pay me the other half.
And to my surprise he agreed!

Well, it was repaired and then I started big time going through the chain of command at the shipping company.(The seller was NO help)
Eventually, they did agree to pay for the damages. The seller got his check right away from them but, still held off from paying me for about 2 weeks. When he finally did pay me , it was a personal check and I was really concerned that it would bounce.

But... it didn't.

So, lessons learned,
DO NOT EVER buy anything this fragile and big via an internet purchase.
Don't buy anything from Echo and Optics
Don't hide the costs from the wife, (believe me I'm still getting back lash)

 

And the moral of this story is....., posted on February 24, 2015 at 10:30:03
rlw
Audiophile

Posts: 3347
Location: Near West Palm Bch, FL
Joined: August 29, 2006
 Never, EVER do any large scale transactions with PayPal. They are, plain and simple, thieves and they don't give a tinker's dam about you. You have learned a very expensive and time consuming lesson, let's hope you really have learned from this.

Fuck PayPal and FleaBay - I will NEVER give them another dime of my hard earned money...
-RW-

 

RE: the moral of this story is, posted on August 29, 2015 at 14:47:28
kenzo
Audiophile

Posts: 955
Location: San Francisco
Joined: September 27, 2003
 never spend that much money with ebay and paypal.

go to your local best buy, walmart, target etc. where you can _easily_ return anything that is broken.

That amount of money is waaaayyyyy too much to spend with a "noname" merchant.

 

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