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Samsung Hard Drives

87.228.210.244
Posted on October 28, 2009 at 23:07:59
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 My lightly used Samsung 3,5 in drive developed error blocks and prevented Acronis from copying images. It is under warranty.

To my great annoyance, when I tried to rasie an RMA in Europe, Samsung said that drive did not originate from the Region and therefore no replacement was possible.

I bought the drive in the UK; I have no idea of the 'Origin' although I did try one or two other regions to see what happened.

Unlike WD and Maxtor with their no quibble guarantees, Samsung is evading its reponsibilty. This is illegal in the European Union.

I will not buy another Samsung product again and inmates should be aware of this sharp practice.

sounds just like Philips, posted on October 29, 2009 at 10:57:25
jimmyjames
Audiophile

Posts: 3176
Location: Raleighwood
Joined: February 20, 2001
 they pulled that with their 1st gen plasma TV's. I would not by a thing made by Philips. Sony pulled that crap with CRT tv's a long time ago and some of their dealers went out of business over it. The whole issue is trying to pursue legal remedy in a country where their HQ is not.

"E pur si muove...And yet it moves"
Off topic question for gramarians and English teachers, posted on October 29, 2009 at 06:18:20
DBB
Audiophile

Posts: 461
Location: NYC, USA
Joined: November 11, 2004
 A brief diversion. Please indulge me on this.

1. Samsung is evading its responsibility.

2. Samsung have not got your money.

I see more and more what I would consider agreement errors in "is/are" "has/have". It is beginning to irk me. Is this a result of over use of grammar checkers or is it just me. As I see it, "Samsung" is a noun referring to a single corporate entity, not a group. Therefor 1. is correct. I would say: "The army is deployed", not "The army are deployed". So which is it, and why? Are the grammar checkers wrong?

The Beatles is no more, posted on October 29, 2009 at 16:47:01
dave c
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Posts: 28436
Location: Ferny Hills
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 And it was Yoko's fault grammar went wrong!
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RE: The Beatles is no more, posted on October 31, 2009 at 15:53:45
junvel
Audiophile

Posts: 89
Location: so.California
Joined: August 23, 2003
 LOL !!! Good one

RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 15:33:20
Albert B. Broman
Audiophile

Posts: 661
Location: Pac NW
Joined: July 10, 2000
 I consider the use of the term "got" to be poor English. I was taught to always use "have".
Samsung is a singular entity and so the first one is correct.
And I take exception to Dawnrazor's assertion that America has destroyed the English language. Not everyone in England writes like Shakespeare or extends their pinkie while drinking tea. I would contend that modern times are what have had a deleterious effect on the English language.
You are welcome to disagree.

If everyone in Engand wrote like Sakespeare..., posted on October 29, 2009 at 16:49:09
dave c
Audiophile

Posts: 28436
Location: Ferny Hills
Joined: April 17, 2000
 .. no one would have any idea what anyone else was talking about!
Remember he spelled his own name 42 different ways (that might be 38 ways).

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RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 10:18:13
Ryelands
Audiophile

Posts: 302
Location: Scotland
Joined: January 9, 2009
 I see more and more what I would consider agreement errors in "is/are" "has/have". It is beginning to irk me.

That's usually a sign that you're getting old - it's been irking me for years. (I don't think that showing you can count to two is asking too much of a writer.)

But I'd distinguish between everyday speech and informal writing (whether by native speakers or ESL) on the one hand and people who write for a living on the other. On a list like this, it simply doesn't matter and I couldn't care less - but I rant at journalists, government officials and the like who are indifferent to grammatical discipline. Words is what they do.

Correct grammar and punctuation help the reader - but using them is more than just good manners, it is how you, as a writer, make your meaning clear and precise.

An electronics engineer who doesn't know his/her Ohms Law or how a FET works doesn't get paid. Many journalists who don't really know the rules of grammar get paid a lot more than I ever did.

All that said, I don't think standards are falling. If you read old newspapers or reports or whatever, most of them were as bad then as most of them are now. Nor do I think text message abbreviations are killing the language - kids know what they are about there. And I even think that e-mail is reviving the art of letter writing.

I used to edit a prison magazine (a staff position . . .). I was struck time and again by how well reportedly semi-literate people could write if you gave them the confidence to do it. Yes, you had to tidy up the grammar but the writers had a story to tell and often used language to great effect to tell it.

And, yup, you're off-topic - but doesn't it make a nice little change from the same people making the same on-topic point again and again and again and . . .

It's something that a significant minority of the AA membership are good at.

Dave

Why do AMericans say "I could care less" when they clearly mean the opposite? nt, posted on October 29, 2009 at 16:50:38
dave c
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 bleep
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It means, "I *could* care less (but I don't)". [nt], posted on October 30, 2009 at 10:00:49
Charles Hansen
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 nt

RE: It means, "I *could* care less (but I don't)". [nt], posted on October 31, 2009 at 02:42:21
Phelonious Ponk
Audiophile

Posts: 558
Location: NC
Joined: September 3, 2007
 Actually, the idiom is "I couldn't care less" and many simply get it wrong. In the same way that so many say "irregardless."

P

A sure sign of age . ., posted on October 29, 2009 at 13:30:32
DBB
Audiophile

Posts: 461
Location: NYC, USA
Joined: November 11, 2004
 Your insight gave me a laugh erh, LOL. I will be 61 at the end of December. Not only have I've gotten more pedantic, I am loosing my grammatical intuitions, if I ever had them. Maybe they were off to begin with.

"I used to edit a prison magazine (a staff position . . .). I was struck time and again by how well reportedly semi-literate people could write if you gave them the confidence to do it. Yes, you had to tidy up the grammar but the writers had a story to tell and often used language to great effect to tell it."


I once shared an office with a literary agent. He used to get mounds of unsolicited manuscripts. He once read aloud from something that had been submitted by an uneducated chronic schizophrenic. He said "It is absolutely stunning prose [which it was], but completely noncommercial. Shakespeare couldn't get published today".
RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 11:31:34
aljordan
Audiophile

Posts: 819
Location: Southern Maine
Joined: November 4, 2003
 "Words is what they do."

Shouldn't that be "Words are what they do"?

Word up, G!

RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 12:00:03
Ryelands
Audiophile

Posts: 302
Location: Scotland
Joined: January 9, 2009
 Shouldn't that be "Words are what they do"?

Tee Hee - I was wondering if someone would fall for that. I used "Words" as a proxy for a phrase such as "writing professionally in a clear and succinct manner" or some such. (I think it's called metonymy but I'm far from sure. Whatever, I'd argue that the words "Words is" are fine in this context (and not to be confused with "Words is" is fine . . .). Besides, the at-first-sight bad grammar catches the eye (well, it's meant to but that's why I'm no poet, not even a very bad one.)

Any James Thurber fans here (count me in) may recall a piece he wrote about all this - years since I read it.

Dave

Stop press: Found it. See link. We think we're nuts here - I see that fellow's been doing his site for 13 years! I joined up.

"Words" is a single subject, non? nt, posted on October 29, 2009 at 16:51:34
dave c
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Location: Ferny Hills
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 bleep
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RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 10:12:33
riboge
Audiophile

Posts: 263
Joined: June 25, 2008
 I have always understood that both are acceptable in British English, though you hear the plural most often from the Brits, while only the singular is proper in American English.

RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 09:41:14
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 Ok, to indulge you, this apppears when the subject is googled:

'In British English, it is generally accepted that collective nouns can take either singular or plural verb forms depending on the context and the metonymic ...
en.wikipedia.org/wiki/Collective_noun - Cached - Similar'
"Metonymic": that clears things up then... nt, posted on October 29, 2009 at 16:53:10
dave c
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Location: Ferny Hills
Joined: April 17, 2000
 bleep
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RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 09:56:36
DBB
Audiophile

Posts: 461
Location: NYC, USA
Joined: November 11, 2004
 Thanks! That is a great reference. It turns out the answer is complicated.

RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 09:09:17
Dawnrazor
Audiophile

Posts: 7510
Location: N. California
Joined: April 9, 2004
 I think it is an across the pond thing.

Everyone I have worked with whether they were from England, or Ireland, etc. would ALWAYS use #2. It would drive me crazy but I think they all thought that was the way it was, and since it is common knowledge that Americans have destroyed the English language, I just let it go.

You might as well DBB :)


The wise responders here have . . ., posted on October 29, 2009 at 13:42:35
DBB
Audiophile

Posts: 461
Location: NYC, USA
Joined: November 11, 2004
 convinced me that both are correct. My intuition still says "1.", though.

Both are acceptable., posted on October 29, 2009 at 08:33:37
jusbe
Audiophile

Posts: 2827
Location: Yorkshire
Joined: April 4, 2000
 It is disconcerting to witness the loose grip that some users have on the language they employ.

Progressive folk are inclined to conjugate verbs and such proper nouns as plural in form, reflecting their awareness that such entities do not exist without the people that run them - but context is key. In a business report, you might expect to hear a lot of singular pronouns and references but you also hear references to plural forms. In addition, referring to plural forms in this way is sometimes used to accord 'respect' to such entities, especially if they are well established brands (as endurance over time usually implies propagation of one sort or another).

I used to teach 'Academic English' at a couple of British Universities, if that's of any note. I make videos now. Some, in universities.


big j

"...only a very few individuals understand as yet that personal salvation is a contradiction in terms."
RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 06:33:01
aljordan
Audiophile

Posts: 819
Location: Southern Maine
Joined: November 4, 2003
 A number of people on this board don't speak and write English as their native language. I doubt that many people are using grammar and spell checkers when typing into web board forms.

I don't intend to be flippant, but in the sheer variety of issues and problems in our world, poor grammar on an audio discussion board is probably not something worthy of causing upset.

RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 06:41:48
DBB
Audiophile

Posts: 461
Location: NYC, USA
Joined: November 11, 2004
 Not really upset, just a little tweak. I agree with you on the sheer variety of issues and problems in our world. Kinda of makes all of our PC audio discussions a tempest in a microscopic tea pot.

Still, I like English, and am curious. I don't think my question goes to foreign speakers since I am not completely sure of the answer myself.

Also, I thought the diversion might be welcome. You know, something completely different.

RE: Off topic question for gramarians and English teachers, posted on October 29, 2009 at 08:19:34
andy19191
Audiophile

Posts: 158
Location: Europe
Joined: June 26, 2008
 I received an emailed application for an internship this morning that contained completely random punctuation, no capitalization, words skipped and many of the remaining words in the abbreviated form often used for mobile phone messages. English was the second language but must have been fairly well understood to write in this code. It can sometimes be rather difficult to work out what is going on between the ears of youngsters these days when it comes to the use of language.
RE: no capitalization ???????????, posted on October 29, 2009 at 09:44:05
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 Is this English?

RE: Samsung Hard Drives, posted on October 29, 2009 at 01:33:25
andy19191
Audiophile

Posts: 158
Location: Europe
Joined: June 26, 2008
 > Unlike WD and Maxtor with their no quibble guarantees, Samsung is evading its reponsibilty.
> This is illegal in the European Union.

Nonsense. The shop that took your money is legally responsible not Samsung. Take it back to them and if it under guarantee they will pass it back down the chain to Samsung to repair and return.

Of course, if you bought cheap from some unauthorized source that chain will be broken. So sue the shop and/or demand your money back. Samsung have not got your money.
RE: Samsung Hard Drives, posted on October 29, 2009 at 04:50:36
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 Not true; EU Law requires manufacturers to guarantee for 2 years. This is better than UK requirements.

The retailer went bust, and so what am I supposed to do?

Samsung says the products is under warranty but can't do it 'cause it is 'out of region'.

What excuse is this? I shan't buy Samsung products again and urge others not to.

There are scores of Green Samsung Drives being offered in the UK cheap.
How does anyone know if they are in region or not?

RE: Samsung Hard Drives, posted on October 30, 2009 at 20:20:38
mpathus
Audiophile

Posts: 2030
Location: Eastern USA
Joined: June 19, 2004
 Thanks for the heads-up.

IMO - If your drive has a Samsung serial number, it was built by Samsung and they are responsible for its performance as a "new" product during the manufacturer's warantee period - period.

If the drive blew up due to a manufacturing or design fault causing injury, Samsung would be liable, not the retailer you bought it from.

Performance the Samsung drive should be of interest to Samsung as a matter of product quality control during its life in the end user's hands.

Best luck with your claim.

RE: Samsung Hard Drives, posted on October 29, 2009 at 06:21:47
andy19191
Audiophile

Posts: 158
Location: Europe
Joined: June 26, 2008
 > The retailer went bust, and so what am I supposed to do?

You contact the receiver like everyone else. The bank will of course be first in the queue but there may be a bit left over to go round.

> How does anyone know if they are in region or not?

Who you choose to conduct business with is your responsibility. If you deal with an established reputable business then the chances of this sort of problem are very remote. If you choose to deal with a less reputable business in order to get a bit cheaper price then the potential for problems like this is much greater. It was your choice and in this case it has not paid off.

It is not Samsung's problem because you did not give them your money. Of course, most large businesses support their products but in this case you would seem to have bought from an unauthorised source which is going to make them a lot less willing to be helpful. In addition, if it is physically the wrong hardware for the region it would probably have to be shipped halfway round the world to be injected into Samsung's internal system to be looked at and dealt with.
RE: Samsung Hard Drives, posted on October 29, 2009 at 06:26:08
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 You begin to sound like a Samsung distributor/retailer.

Don't be silly, I am not going to contact a receiver over a hard drive.

So, why does WD just replace a faulty drive from Germany and Maxtor from Ireland without question?

RE: Samsung Hard Drives, posted on October 29, 2009 at 07:26:08
jkeny
Audiophile

Posts: 182
Joined: May 4, 2001
 I agree with Fred, the disk should be under guarantee worlwide not just on a regional basis. This creation of regions is an artificiality designed to allow the manufacturer to charge higher prices in different regions. Look at DVDs (& DVD players) for examples of regional madness! For cases where there are internal component differences because of power supply variances then it may be understandable.

Even in these cases I would say the manufacturer is being lazy because it's easier & cheaper to develop a modular product that serves all markets & then have a plug in PS for whichever region it is being sold in - we see this on a lot of scanners, printers, etc.

In this case there is absolutely no issue over PS so Samsung should face up to their responsibilities & honour the warranty.

RE: Samsung Hard Drives, posted on October 29, 2009 at 08:21:12
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 Since all these drives are made in Thailand, China, or Malaysia, what has quality got to do with regional prices? Unless, of course they lower quality for cheaper regions. As a matter of fact, HDDs are not cheaper in China or Thailand comapred to the UK.

The reason why I posted is to warn users about Samsung's practice. And yes, it is an evasion of responsibility by a respected company.

If enough people complain to the European Commission, they will investigate as consumer protection is one of the competances of the EU Commission.

RE: Samsung Hard Drives, posted on October 29, 2009 at 08:59:11
jkeny
Audiophile

Posts: 182
Joined: May 4, 2001
 Fred, if you are replying to me, why are you being adversarial? I didn't mention quality!!

HDDs are certainly cheaper on-line than in Ireland - I don't know about the UK but I'd be surprised if it was any different.

Yipee, you agree on one point "evasion of responsibility"

Jeez, Fred, it's hard going agreeing with you!!!!! I probably would find it hard to deal with you too, if I were Samsung!!!

RE: Samsung Hard Drives, posted on October 29, 2009 at 09:34:27
fmak
Audiophile

Posts: 4115
Joined: June 1, 2002
 It's a comment following on from yours and is not intended to be adversarial at all!

I am referring to the posts before you.

RE: Samsung Hard Drives, posted on October 29, 2009 at 14:31:51
jkeny
Audiophile

Posts: 182
Joined: May 4, 2001
 Ok, Fred, I apologies so, it just came across like that to me - maybe I'm getting curmudgeonly in my old age :)

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