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Need help getting my money back

66.245.199.99
Posted on November 1, 2009 at 10:50:01
Perfume
Audiophile

Posts: 66
Location: tokyo
Joined: June 14, 2009
 Need help getting my money back OR PAYPAL SUCKS !!!!
Short story. I got a video screen from mountsandmore.com that I was not happy with so I returned it and got another model from them that I am happy with.

They have had the return for over 2 weeks and still no refund to my Pal pal acc.
Now I contact paypal about this and they say I don't
have buyer protection because the item was not bought on e bay.
What the hell ???
So what good are they (Paypal) if they will not back me up ??
So who do I go after Paypal or mountsandmore ?
How do I do this since they are in Florida and I am in Calif.

Welcome to the world of Paypal, posted on November 3, 2009 at 09:12:21
mbnx01
Audiophile

Posts: 1547
Location: Phoenix
Joined: October 22, 2004
 Screw you, buddy.

That's pretty much their whole business model.

If you paid on a credit card you can call the CC company and put the transaction into dispute.

But if you had a balance on your paypal, or it came from a bank....tough luck.

RE: Welcome to the world of Paypal, posted on November 10, 2009 at 12:32:24
shermanr@prw.net
Audiophile

Posts: 497
Location: Sunny San Juan, PR
Joined: June 8, 2004
Contributor
  Since: June 24, 2009
 I got ripped off by a bogus Audiogon MUSICSELLER for $91.01.

Paypal did absolutely nothing except send me a response that my money is safe when I use Paypal, etc.

As I used my AMEX card to pay, just yesterday (6 weeks later) I received a refund from AMEX after they investigated my dispute.

American Express (no affiliation) is about the most militant of credit cards.

When there is a problem, the buyer is protected.

Paypal is a uselessly convenient method to send and receive money.

RE: Need help getting my money back, posted on November 2, 2009 at 11:13:31
Music-in-a-bottle
 Pay pal just flat out sucks! They dink you for fee's upon fee's, they don't employ many American workers, preferrring to farm out the call center and workers to China. When you call or email, you wait forever, then get someone who can't even speak friggin English. I try to use a service called PAYMATE out of Australia. They use workers from their country, they're cheaper, and way friendlier.

RE: Need help getting my money back, posted on November 2, 2009 at 10:52:54
SgreenP@MSN.com
Audiophile

Posts: 576
Joined: April 23, 2007
 After talking with the dealer, go to your credit card company. They will be the most helpful.

RE: Need help getting my money back, posted on November 2, 2009 at 10:35:18
jea48
Audiophile

Posts: 3544
Location: Midwest
Joined: January 5, 2005
 Have you talked with someone at mountsandmore.com on the phone?

You know if the company is any size at all it could take a month for the credit to show on your paypal acct.

In fact a good chance they will send you a refund check instead of using Paypal., posted on November 2, 2009 at 17:49:29
jea48
Audiophile

Posts: 3544
Location: Midwest
Joined: January 5, 2005
 If they send you the refund by Paypal it will cost them a fee.

Whoa; wait a minute; the way this is written sounds like you're getting a free screen, posted on November 2, 2009 at 05:47:24
Green Lantern
Audiophile

Posts: 7703
Location: So. California
Joined: November 12, 2002
 //// so I returned it and got another model from them that I am happy with.\\\

So what's the problem? What am I missing here? Why should you get ANY money back??


"You don't have to be faster than the lion....
just the guy running next to you.." -anonymous
RE: Whoa; wait a minute; the way this is written sounds like you're getting a free screen, posted on November 2, 2009 at 06:58:44
Perfume
Audiophile

Posts: 66
Location: tokyo
Joined: June 14, 2009
 I payed for the second screen before I returned the first.

RE: Whoa; wait a minute; the way this is written sounds like you're getting a free screen, posted on November 2, 2009 at 10:17:22
Paul_A
Audiophile

Posts: 1518
Location: New York City
Joined: April 3, 2000
Contributor
  Since: June 25, 2000
 Um, pardon me for saying this, but wasn't that a pretty dumb move?

Why? NT, posted on November 10, 2009 at 18:45:56
Dmannnnn
Audiophile

Posts: 140
Location: Las Vegas
Joined: November 23, 2008

RE: Whoa; wait a minute; the way this is written sounds like you're getting a free screen, posted on November 2, 2009 at 18:44:17
Perfume
Audiophile

Posts: 66
Location: tokyo
Joined: June 14, 2009
 No... because then I could decide what I liked better before sending one back.

Not a dumb move, posted on November 2, 2009 at 10:55:47
Tony Lauck
Audiophile

Posts: 3048
Location: Vermont
Joined: November 12, 2007
Contributor
  Since: February 24, 2009
 It's a trade off: time vs. risk, and depends on the urgency of the need for replacement product, the amount of money at stake, and the reputation of the vendor. Unless one is pursuing "bargains" by frequenting fly-by-night firms, doing what the original poster did is probably the best strategy in most circumstances.


Tony Lauck

"Diversity is the law of nature; no two entities in this universe are uniform." - P.R. Sarkar

Calm yourself, stay firm, & call them..., posted on November 1, 2009 at 14:46:10
theromium
Audiophile

Posts: 144
Location: north ohio
Joined: March 12, 2005
 explain the the situation and date, get the name's of those you speak with, If they don't resolve it, than ask to speak with a supervisor and do it all over. Sometimes company's delay issuing the credit, but most will eventually get it right. And of couse you already know, use a CC, even thru pp when buying online. Good luck! 866-506-6868

RE: Need help getting my money back, posted on November 1, 2009 at 12:03:04
andy19191
Audiophile

Posts: 158
Location: Europe
Joined: June 26, 2008
 > So what good are they (Paypal) if they will not back me up ??

The fact that you managed to contact Paypal with a problem probably puts you ahead of most.

> So who do I go after Paypal or mountsandmore ?

You charge back via your credit card company. This is what credit cards are for. The credit card company is not going to like Paypal being involved so you will probably have to be firm.
RE: Need help getting my money back, posted on November 1, 2009 at 12:30:50
Perfume
Audiophile

Posts: 66
Location: tokyo
Joined: June 14, 2009
 I know...should have used my card !

RE: Need help getting my money back, posted on November 1, 2009 at 12:47:30
andy19191
Audiophile

Posts: 158
Location: Europe
Joined: June 26, 2008
 > I know...should have used my card !

Indeed.

I have never put myself in your position but I would expect the seller to probably be a more likely option since Paypal is in the middle.

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