Amp/Preamp Asylum

Looking for a new Amp or Preamp? If you're after tubes, post over here.

Return to Amp/Preamp Asylum

Message Sort: Post Order or Asylum Reverse Threaded

Pass Labs service--two thumbs up

75.71.53.221
Posted on May 23, 2012 at 16:59:34
slapshot
Audiophile

Posts: 965
Joined: January 9, 2006
 I recently had a problem with my Pass Labs Amp. After initially contacting them, they called me right back and had me ship it in. Even though it was out of warranty, they told me not to worry; they fixed it free of charge. All I had to pay for was shipping. Total time, with shipping, was about 10 days. They even retrofitted the amplifier to work better with my REL sub. This is what customer service is all about--way beyond what they actually needed to do. Impressive.

 

Hide full thread outline!
    ...
Nice! Same here a few years ago..., posted on May 23, 2012 at 22:13:50
AbeCollins
Audiophile

Posts: 19540
Location: USA
Joined: June 22, 2001
Contributor
  Since: February 2, 2002
I bought a used Pass Labs X150.5 that arrived with a stuck meter. One call to Pass and they offered to send me a new meter movement free of charge. It arrived in a few days and I was able to replace it with not a lot of effort.

 

RE: Pass Labs service--two thumbs up, posted on May 24, 2012 at 15:02:12
Olde Bulldogge
Audiophile

Posts: 523
Location: New York
Joined: September 24, 2007
 They are what the high end audio industry is all about; top notch customer service/responsiveness and some pretty friggin awesome equipment to boot. I have my XOno on the way to them, their response was as good as it gets. My next amp upgrade will be either a 250.5 or 350.5; they earned more of my business and I would hope the audiophile community supports companies like Pass Labs, et al, who go out of their way to make the customer happy, without question.

 

RE: Pass Labs service--two thumbs up, posted on May 24, 2012 at 16:30:39
nvinyl66
Audiophile

Posts: 95
Location: Canada
Joined: December 8, 2005
 I had the same experience: I sold a mint x-1 preamp but it was probably damaged in shipping. I offered to pay for any repair and the buyer shipped it to Pass Labs. They repaired at no charge even though it was out of warranty, then shipped it back to him at their expense.
What can I say, this company offers great sound AND first rate service!

 

RE: Pass Labs service--two thumbs up, posted on May 24, 2012 at 17:11:29
uncle mag
Audiophile

Posts: 325
Location: sf bay area
Joined: June 29, 2004
 I stopped by their facility on the way to Reno a few years back on a whim. Met Nelson, they showed me around and all were polite as could be.

A very nice group of people!

 

RE: Pass Labs service--two thumbs up, posted on May 25, 2012 at 02:40:22
johnsonad
Audiophile

Posts: 654
Location: So. Cal
Joined: June 9, 2008
Contributor
  Since: September 27, 2009
 I can't say enough good things about there service. A year or so back I sent in an Aleph 30 for service. Not only did they service it but it cost less than the shipping to return in! Communication was great and I'll will go back to them time and time again.

 

RE: Pass Labs service--two thumbs up, posted on May 25, 2012 at 07:23:23
roscoeiii
Audiophile

Posts: 497
Joined: April 28, 2009
 And if you don't have a Pass dealer nearby, I will also put in a plug for Reno HiFi here. Mark is extremely helpful and they have great policies in place to make sure that every buyer is happy with his or her purchase.

 

I never discovered that about Nelson Pass' first company, posted on May 25, 2012 at 07:47:40
E-Stat
Audiophile

Posts: 17673
Joined: May 12, 2000
Contributor
  Since: April 5, 2002
 Threshold - because my 31 year old Stasis has always worked perfectly! I proactively replaced the power supply caps myself a few years back.

 

Indeed!, posted on May 25, 2012 at 08:25:21
slapshot
Audiophile

Posts: 965
Joined: January 9, 2006
 Mark is great. I've had several interactions with him to date.

 

RE: Indeed!, posted on May 25, 2012 at 15:33:22
AbeCollins
Audiophile

Posts: 19540
Location: USA
Joined: June 22, 2001
Contributor
  Since: February 2, 2002
 I think he's the only authorized internet dealer who can resell factory refurbished Pass gear... or something like that. Of course, he's family and somehow indirectly related to the company honcho. ;-)

I've had good dealings with Mark, too.

 

RE: Indeed!, posted on May 28, 2012 at 06:19:57
Freo-1
Audiophile

Posts: 454
Location: New England
Joined: June 14, 2008
 Can't say enough good things about Mark and Reno Hi-Fi. Very easy to work with. Am really enjoying the X 2.5/XA 30.5 combo.
"What this country needs is a good 5 watt amplifier!" (Paul Klipsch)

 

RE: Pass Labs service--two thumbs up, posted on June 3, 2012 at 05:09:23
GOS


 
Will second all of the above. The folks at Pass and Reno HiFi have always been super!

 

Page processed in 0.016 seconds.

[ Top Top of Page ] [ Contact Us ] [ Support/Wish List ] [ Copyright © 2013, Audio Asylum, all rights reserved ] [ Take5 ]
[ General ] [ Speakers ] [ Tubes ] [ Vinyl ] [ Digital ] [ Hi-Rez ] [ Video Asylum ] [ Cables ] [ Tweaks/DIY ] [ Music ] [ Films ]