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I shipped an LP to Japan November 2nd and the buyer says it hasn't arrived. It was shipped standard air letter, not registered, not insured.Seems me there's no solution other than to offer a refund - OR - ask him to wait a bit longer in case it ended up in "surface" mail.
Thoughts?
"Man is the only animal that blushes - or needs to" Mark Twain
Follow Ups:
About a month ago I shipped a CD player to Taiwan by what sounds like the same USPS service and it arrived 5 days later. But therecould be significant differences between what happens in that country and Japan.
in Japan within days. All over the world as well, Taiwan, Switzerland, Germany, France
"Man is the only animal that blushes - or needs to" Mark Twain
Your postal receipt should show the country of designation, then issue PVI, total. Basically just tell the guy to hold tight, it'll get there. I inform international buyers that I will ONLY ship Airmail, any pleading be damned. I'll mailed several hundred LPs & CDs overseas and EVERY single one has arrived. Some not quite as soon as I'd hoped. I mailed a record set to Sri Lanka once that took FOUR MONTHS to get there. Airmail of course. The buyer was cool and believed me that it was on the way. After 8 weeks I filled out a trace form (which anyone can do with an overseas small package) and maybe that sped things up. No telling. He never left me feedback (which I considered a positive) and sent a nice note when the records finally arrived. They were in fine condition too, no damage.Japan has a GREAT postal service, which is one of the reasons the Japanese seldom want insurance(in addition to the great additional cost). It is unusual for a pakage to take so long to get there. If your buyer is experienced, he'll understand. You just continue to reassure him. Tell him you'll fill out one of the trace forms - which you can do after, I think, 30 days.
Also, a good idea for overseas packages is to copy the address from Paypal (or whatever electronic data) and print out a label as it seriously eleminates spellling erroors. Your PO should and will give you Airmail stickers to apply yourself.
*** This hear hobby is one fine hobby indeed...a passion ***
I do send everything "Air Letter" and I do cut and paste the addresses for my labels. I'll see what the Post Office says tomorrow about tracing.Thanks
"Man is the only animal that blushes - or needs to" Mark Twain
The shipping was registered but not insured, the mail service said just wait, we waited for and it arrived. Sometimes shippings get delayed for unknown reasons.
Other time a purchase at Amazon took almost two months to arrive to Spain.
I concur with Vinyll that you'd better wait for at least one more month and if it doesn't arrive you may reimburse the purchase, but it's not your fault if the buyer chose to have the disc shipped by standard not registered not insured mail.Good luck,
AJ
There is no way that any Post Office can locate an un-insured Item if its nicked/lost.Unless there after someone and the PO do a plant.I sell LP's on ebay and add a rider that if sent un-insured thats down to the buyer.
I won an LP from the States and insisted I paid for Insurance.
it's sent registered and that amounts to around $35.00. Is that correct. Seems like a lot to insure a $100 LP
"Man is the only animal that blushes - or needs to" Mark Twain
I paid approx $7.00 USD on top of ordinary Airmail from the States to the UK.
To insure a package sent to Japan it must be sent registered as well.
"Man is the only animal that blushes - or needs to" Mark Twain
in order to insure it, it had to go registered
"Man is the only animal that blushes - or needs to" Mark Twain
On big ticket items, it is the only way to go. Especially overseas, but here in the states too. Much less chance of funny business w/signatures and delivery confirmation.
good luck, HJ
Did you make it clear that you would not be held responsible for lost or damaged items AND recommend that the buyer purchase insurance? I require insurance on all purchases that are too costly for me eat the cost of the transaction - if the buyer refuses to pay for it he is on his own provided I can prove I shipped an item to his address. Otherwise I would eat the expense.I would never hold a buyer accountable for a lost or damaged item, except if he explicitly accepted this responsibility by refusing to pay for insurance.
There is no right or wrong way as long as the seller spells it out in his ad. If the seller doesn't explicitly spell out who's responsible for what then the buyers assumption prevail. Your buyer may accept the loss or damage as his responsibility - or he might not. If he doesn't and you didn't spell it out at the outset I give him a refund after the longest delivery date specifies by the shipper.
Give me rhythm or give me death!
The buyer ought to be upset since it has been a month now. However, if he didn't pay to insure and you still have the receipt for shipping, it's his loss. Email him a copy of your shipping receipt as proof you sent it.Ripple
there is no receipt. He is not "upset" just asking me to check. Most of my other overseas shipments have arrived in 5 or 6 days.
"Man is the only animal that blushes - or needs to" Mark Twain
I have shipped MANY MANY records to both Japan and Europe and you DO get a receipt from the Post Office that indicates which country you shipped your packages to and the method by which you shipped them.Look for your reciept and then scan it and email a copy to the fellow who bought your record and tell him to sit tight for a while.
I have had "Air Letter Post" records take FIVE WEEKS to get to Greece, so all hope is not lost . . .
the receipts I have just look like register receipts and a line item looks like:109 POST VAL IMP - $Amount.
Nothing that indicates where it was shipped (that I can see).
Is there something else they should be giving me?
I know if it were registered and insured I'd have everything I need but very few people want to pay the price for that.
TYIA for any info
"Man is the only animal that blushes - or needs to" Mark Twain
You should have signed a customs declaration (Form 2976), where you declared that your envelope contains an LP, weighing so many ounces and worth so many dollars.This seems ridiculous for a shipment of small value by letter post, but my post office is very strict on this: when I sent home a CD-R with a (worthless, obviously) recording of myself I had to go through this.
If you have done that, even if you have not kept proof of your shipment the post office should have. You could try checking if they are so nice and friendly that they would be willing to do some tedious archival work for you.
it says they only keep it 30-days but I bet our small local PO keeps them longer.I'll check tomorrow.
"Man is the only animal that blushes - or needs to" Mark Twain
Smaller often means friendlier, so you have a chance.
Maybe your post office had antiquated terminals? Mine gives lots of detail on the printed reciepts . . .
Tell him it it doesn't come by February 1, you will refund.Then stand by your commitment.
I just told him it was my only recourse if it didn't arrive - than asked if he'd wait a bit longer since it could have ended up in surface mail.
"Man is the only animal that blushes - or needs to" Mark Twain
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