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Drat! I sold a Graham Phantom II Supreme to someone on Audiogon (Yaayyy!), but although I used the original packing box, I did not realize that I should have used some sort of blue sleeve (??), and the recipient now tells me that the bearing sustained damage in shipping damaged (Booo!). So naturally, I'm sending his money back.
Has anyone in the Asylum dealt with the problem of a damaged bearing. Is it a simple matter of replacing a part or do I have to send the arm back to Bob Graham. I am told that factory repairs generally take a long time.
Thanks
Follow Ups:
I talked to my dealer. He said that if the little blue thingy was not attached, the bearing is most likely damaged. Bob Graham says the part is user-replaceable.
Thanks for the inputs.
I would send it back for a checkup and fix.
Interestingly, the Phantom S had the bearing protected by a cap but the Graham 2.0 did not and shipped with a foam spacer that kept the base of the pivot housing off the bottom exterior assembly, yet the bearing was attached (but maybe not screwed down entirely).
How does he know the bearing was damaged? Or is he just assuming it was?
Thanks Stich and Xaudiomanx. My problem is now what do I do about it? I'll call Graham in the morning. I was hoping that it was a simple matter of owner part-replacement. Probably not so simple, though.
It is mandatory to protect the bearing tip with the blue protection cover otherwise the bearing can be damaged. This is also written in the manual.
I would also never accept shipping without that protection.
" to trust is good - not to trust is better! "
Be careful of a scam. Make sure you get the arm back first. I am not that knowledgeable of things like this issue but it's hard to say if a bearing could get damaged without being mounted on a table and shipped. There is no real weight of any kind if it was laying in a box, even if there was no wrapping around it.
I had an issue where a buyer told me the diaphragms in a Fostex tweeter(which was very expensive)) was damaged and Pay Pal just refunded his money because of his say so. Pay Pal seems to work more for the buyer than the seller. That is why, amongst a few other reasons, I don't use Pay Pal any more and never will again. Getting back to the original story at hand. They just gave him back his money(same as you returning the money) and he never shipped the tweeters back nor did Pay Pal make him ship them back. Make sure you get the arm first.
Also, he may have bought your arm and heard he can get a better deal somewhere else.
I'm sure all is well and everyone is on the up and up but one never knows. I would, before returning his money, get the arm checked out.
I have become a very suspicious buyer and seller on items. But I do let others know I will not return any monies if there is an issue. I will get it fixed or I will pay for the repair with a receipt from someone reputable and honest. There is a lot of scamming going on.
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