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24.187.18.3
In Reply to: RE: Traveler thread!!!! posted by HW on August 18, 2014 at 20:51:37
Well, this all certainly made for some interesting reading! Since we are dealing with a troll I'll be direct and bullet point :)
- Regarding the Traveler delay, we have an understanding with our dealership that if a customer has a problem replace out their unit to keep them listening music. If they don't have that specific model... get them SOMETHING to keep them listening music. While the customer is happily listening to music (I think there might be a listening to music theme going on here) VPI and the dealership will work out replacing the defective/damage/broken/beaten with a stick product.
- Previous bullet point being considered, why did it take 5 weeks? We were away one of those weeks for the Capital Audio Show, then closed essentially for 2 weeks for vacation. A vacation which a portion of my staff didn't take (including myself) that we worked straight through. Also we have been building 5 VPI listening showcase rooms for both dealer training and listening events.
- VPI has tripled in size in the past 3 years and we are trying to keep up with the growth. We have increased our staff, and the size of our facilities. We are actually having our first dealership training course this weekend to help educate and support our dealership so they can continue supporting YOU.
- middleground, knowledge is power... read and learn before casting judgment :) http://vpiindustries.com/table-traveler.htm
To help in your education, why would we name something "Traveler" for someone name "Sheila". Great question! Sheila AND Harry were the founders of VPI. Sheila ran the office while Harry ran the factory. Three years ago she was diagnosed with pancreatic cancer and the SOB doctor told her she would be dead in 3 weeks. Sheila/Mom essentially said screw that and lived for 6 more months. During that time she TRAVELed to Australia and Texas. On the Traveler web page, there is a picture of Sheila and me after she got back from Texas. Her body was riddled with cancer and in that picture she looks healthier than me! She was even planning to attend CES to say goodbye to all of her friends in the industry and accept the Stereophile Product of the Year Award for the Classic 3. She didn't live long enough to make it to CES so I went in her place. She loved to travel and traveled all over in the end. That is why something called a "Traveler" is named after someone name "Sheila".
Furthermore, HW is retired but still my mentor and helps me and my team when we face problems on VPI products that were made while I was still in middle school. Actually, we spend most of the time in the office answering emails and questions on how customers can upgrade their HW-19 and TNT tables.
"Now to have the founder of VPI come and say that because he is now retired he can be as bold and abrupt as his true nature impels him and then blame VPI dealers for obvious manufacturing defects is abit too rich for me, not you?"
Now you have the current owner of VPI here to say that the founder is right! The dealership of any company needs to take ownership of customer service to keep the customer happy. A defective product is another topic entirely. Harry isn't bold because he is retired, he is bold because he knows what he is talking about!
I doubt HW will be back this time. However, there will be a VPI forum on our site soon that will be monitored both by Harry and me. This way we can help others having VPI problems/concerns and stick to constructive criticism. Customers can have an open dialogue with each other and VPI staff!
Mat Weisfeld
---
Regardless of what table you buy or own as long as you're spinning vinyl you're doing the right thing!
Follow Ups:
as Kris Kristofferson once advised Sinead O'Connor in front of millions:
"Don't let the bastards get you down!"
Good advice for you and your pops.
Keep up the great work; VIP remains an important American Audio Institution,
one that still runs on blood, sweat and tears and isn't complacent to rest on
their hindquarters and bask in past glories.
"Once this was all Black Plasma and Imagination" - Michael McClure
And this was one of the more polite reviews of his 1st Symphony!
"If there were a conservatory in Hell, and if one of its talented students were to compose a programme symphony based on the story of the Ten Plagues of Egypt, and if he were to compose a symphony like Mr. Rachmaninoff's, then he would have fulfilled his task brilliantly and would delight the inhabitants of Hell. To us this music leaves an evil impression with its broken rhythms, obscurity and vagueness of form, meaningless repetition of the same short tricks, the nasal sound of the orchestra, the strained crash of the brass, and above all its sickly perverse harmonization and quasi-melodic outlines, the complete absence of simplicity and naturalness, the complete absence of themes" --Cui
Later Gator,
Dave
any reasonable teddybear* will have a rewarding experience with VPI.
Over the years I've owned a few VPI products. Whenever I had an issue with any I found that contact with them brought quick and appropriate answers. Whether it was Mike guiding me in the correct alignment of the suction tube on my (then) new 16.5 RCM or Harry himself suggesting the best potential upgrades to an older JMW 10 arm I bought.
I'm aware they receive some criticism, such as for continually upgrading their products. Sort of like Audio Research. Funny thing that both ARC and VPI are still generally held up as leaders in the audio industry.
In my view our audio hobby would be better off if more companies were as dedicated to developing significant products over such a wide price range, continued research on those products to find further improvements, offered the level of parts and repair for both prior and current models, and displayed the passion for music and analog reproduction of it as does VPI.
So thanks to Harry, Sheila (RIP), Mat, and the whole VPI crew.
BTW, a friend said he saw a picture of middleground and claims he does not appear to be a good person. ;^)
* as in that picnic song; we can't forget the bears!
"You can’t know what the “best” is unless you have heard everything, and keep in mind that given individual tastes, there really isn’t any such thing." HP
It could be she was just having a bad hair day. Sometimes those gals are just so sensitive!
nt
During my few-to-several interactions with VPI and my dealer over the past 2+ years, there's been nothing but fun and information.
Happy days,
-=- Charlie F.
•
nt
"If the audio industry built gear that sounded as good as it did 50 years ago, there would NEVER be a need to re-issued anything!"
That is a wonderful problem to have, though it certainly can be a challenge.
Congratulations & best wishes for continued success!
But I sincerely hope Harry reconsiders. For every jerkoff like Middleground there are dozens of us who respect what he has done for our "addiction" and who would miss his directness and candor.
Best wishes as you carry on his and Sheila's traditions with the company.
Henry
Opus 33 1/3
nt
Don't give this jerk the satisfaction of driving VPI off Audio Asylum.
glad it is going so well. dealing with success is almost as hard as dealing with failure, but at least the lights stay on. as an owner of one of those old tables - thanks. i get much pleasure from it almost every night.
Tom Collins
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