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In Reply to: RE: Poorly done, middleground. posted by StephenJK on August 18, 2014 at 21:08:18
Oh blame me now because Khomenko is too busy with who knows what!I simply voiced an opinion. The thread on the "Traveler" just went on and on. I realized I didn't know what a "Traveler" was, so I did the unthinkable: I looked at pictures of the thing! My conclusion was and is that it is not much to look at based on photos.
Again, and that is something I have repeated often, it does happen that a product is less than photogenic and actually looks better in real life. I left that door open. I guess that's not good enough for proponents of all-out boosterism.
Now to have the founder of VPI come and say that because he is now retired he can be as bold and abrupt as his true nature impels him and then blame VPI dealers for obvious manufacturing defects is abit too rich for me, not you?
My daughter just recently moved to D.C. and ordered some chairs on the web when they arrived she realized the white ones had a different texture to the shell. She called the vendor and complained and this is what the seller did: he told her a new chair was being shipped to her at no cost and to dispose of the chair that didn't match. All comparisons are odious I realize, but my point is that when you want to do good by the consumer you take immediate action and don't start looking for excuses.
Edits: 08/19/14Follow Ups:
And that's the point. I see that you're a retired lawyer. In your profession I'm sure you learned not to state an opinion without fact.
By making disparaging comments about a product you freely admit you know nothing about you run the risk of being seen as someone who is casting stones for no good reason - which is exactly what has happened.
I don't know how you believed an off topic comment of that nature would be welcome in the first place.
And now, by trying to justify your actions you're simply making things worse.
Had you looked for reviews of the Traveler rather than simply looking at a couple of pictures you might have a different view on the topic.
Unlike the founder of the company who attempts to shift the blame to the dealers for manufacturing defects to avoid dealing directly with consumer complaints, I simply voiced an opinion as to the look of the thing indicating that it was based on photos.
I would call the Major Crimes Unit and report my comment if I were you.
Middleground---you've got this all wrong. HW is not sidestepping blame for a defect. The dealer could have handled this much better and minimized the impact on the customer. The dealer has an obligation. For a nice percentage of the sale, a dealer agrees to represent that manufacturer. That means Educate--Promote--Sell and Service. Had the dealer replaced the defective table with a new one, we would not be having this conversation. By the way, I've owned VPI products since their business started. They are among the most supportive manufacturers in Audio.
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