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In Reply to: RE: Everything HW wrote was an excuse... posted by John Elison on August 18, 2014 at 15:10:25
An apology was definitely called for and being retired isn't absolution.
Follow Ups:
The apology should come from the dealer. The dealer should handle all issues concerning items they sell to customers. They are the go between the dealer and the customer, responsible for all problems and upgrades. I was a dealer in the 90's and sold VPI among many others. If there where any problems with any gear that I sold, I would take care of it. There is no reason for the customer to contact the manufacturer directly, that was my job. I never had a problem dealing with Sheila (RIP) at VPI, actually, I can't remember any significant problems with VPI products at all.
Any dealer worth his salt will take care of his retail customers, it is the manufacturers duty to support their dealer network.
HW is now retired, he does not have to participate on these forums, however he does. That is a good thing!
Interestingly, badteacher had trouble getting vpi to acknowledge that they received the table and for VPI to provide a return date. These questions would still remain had the dealer been handling the communication. Would the dealer have had more success in getting the proper answers from VPI?Also, I don't remember reading that badteacher contacted VPI for the RMA. Perhaps the dealer obtained it for him.
Edits: 08/18/14 08/18/14
"Much to my surprise and the dealers', I received the RMA number after a few days and packed it off and shipped it back to VPI."
"My wording wasn't particularly precise, the dealer obtained the RMA number for me. I bought the TT while out of town on a weekend trip from a small dealer California.
"
This is mostly what I was referring to: "I called 3 times and never had anyone pick up the phone or received a callback. I waited 5 days for them to reply to an email inquiry that they received my TT and in their reply they could not answer when the repair would be completed. "...in addition that he had to wait five weeks.
Finally, the sentence that you provided doesn't specify who contacted VPI.
Edits: 08/19/14 08/19/14
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