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Have you ever owned a successful business?

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TheBrewmaster

In Reply to: RE: Huh? posted by John Elison on August 18, 2014 at 11:25:39

or did you work for the government most of your career? Sorry, I'm coming across as unfair I know. I don't mean to be harsh but there is a lot of arm-chairing going on here. You do make some very good points about customer service. But it seems like you don't really understand how 2-step distribution works. It's not as easy as you seem to make it sound. VPI is one of those companies that is in a difficult spot: successful enough and big enough to be under the public spotlight but small enough to be run "the old fashioned way." They have special challenges meeting the high expectations of the 21st century internet buyer public.
You could cut them a little slack. Or not, and they will go away and we can all buy Chinese imports from now on. Then our economy won't be able to pay for expensive US military pensions....

Edits: 08/18/14

Follow Ups:

RE: Have you ever owned a successful business? - John Elison 17:37:48 08/18/14 (1)
You are certainly welcome to your opinion. But, if you think HW's response has any kind of positive effect of adding to the success of VPI, you definitely think differently than I.

Good luck,
John Elison
- RE: Have you ever owned a successful business? - TheBrewmaster 17:53:32 08/18/14 (0)
  Basically I agree with you about customer service. I'm just saying that it's easy to critique them from afar without being in their shoes. In the short term a business has to keep its doors open. In this particular case my opinion is that the dealer needs to provide the replacement and then file a warranty claim with VPI. It is the retailers job to provide customer service and the manufacture's job to improve product quality so failures are reduced. It's not easy in today's business climate.
  
  But in the big picture, I know you are right. I still admire the small businesses that are trying to live the old American dream... that dream is dying in the global economy.

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