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In Reply to: RE: VPI Traveler Finally Up and Running posted by badteacher on August 17, 2014 at 16:50:42
Who was the dealer that you bought from and why did they tell you to get an RMA from VPI?
Follow Ups:
My wording wasn't particularly precise, the dealer obtained the RMA number for me. I bought the TT while out of town on a weekend trip from a small dealer California.
Does this mean you couldn't return the table to the dealer because the cost for shipping back to him to process the RA wasn't covered by anyone?
"Hope is a good thing. Maybe, the best of things. And no good thing ever dies."
Good question. Should dealers pay for return shipping to the manufacturer on DOA items? One thing I know for sure...the customer shouldn't pay.
Edits: 08/19/14
Manufacturer pays for shipping under warranty. After reading this thread, I think the buyer should have bought his table from his local dealer, if he had one. He would have gotten better support, the dealer would have probably set the table up for him which is a much more practical idea than when you buy far away from your home. A lot of frustration could have been avoided for all parties.
"Hope is a good thing. Maybe, the best of things. And no good thing ever dies."
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