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In Reply to: RE: Not my experience with NAIM they were great posted by kintyre695 on May 15, 2015 at 10:47:14
and there have been several over the last ten years (that should alone tell you something about Naim, the company), the latest being Audio Plus Services. They have an awesome reputation in the industry and surely must be turning things around, if for no other reason, it's just plain good business.
I want to make it very clear that my issue is primarily with Naim and secondly the Brits in Chicago that were running the company into the ground ten years or so ago (and no, I don't hate Brits; my dad was one; I love Great Britain and most things British; except their food, bad teeth, Linn and Naim).
I'm sure Audio Plus Services is going to do a timely and excellent job regarding the servicing of Naim gear of any age. It's why they've been around so long; a very well run company. Regarding parts and schematics; they entered into an agreement with Naim and must support their policies. I can even understand why a company would be very secretive about their proprietary information, ie schematics. Much money and time has been spent on R&D. Intellectual property does not mean much anymore in our culture. It's now accepted and common to steal from musicians. The same with R&D. Given the opportunity, folks will steal from anyone that make it easy to do so.
The thing that ticks me off about Naim, past, present or future is they will not sell parts to customers, even if the customer can prove technical superiority and experience to anyone in the Naim distributors service department. Who else does that?
Follow Ups:
My Grandmother MacPherson is spinning in her grave at Linn being called a British company, but my Grandfather Buckingham is snickering in his!
There are a lot of companies that don't want the DIY'ers as customers, but it is good to know about Audio Plus Services. Having sold audio equipment, I hate to see customers left in the lurch, like I was with my VSP Trans Mos amplifier, or my customers were who had Infinity EMIT and EMID drivers.
Dave
He's also funny as hell.
Yeah, tell me about it. The list is long. Years ago I thought I was doing my dear, stoner, potter bud a solid when I sold him a pair of Platinum Audio speakers at my wholesale cost. A year or so later I get the call, "Dude, my speakers exploded". Turns out he was, well, stoned, had a disc playing in the CD, turned the pre all the way up to see if that would work and then discovered the power amp was off. Of course he forgot about the CD player and preamp volume and ka-pow. Platinum was gone by then, all custom drivers, basically now unobtainium. Oh well...
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