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In Reply to: RE: Sherwood S-7200 fuses posted by cloudwalker on June 15, 2014 at 20:24:54
Give them to you? Wow, what company will do that for a unit over 30 years old. Even McIntosh is not that good at support. Also, suspect the company can not supply the information nor have a replacement part.
Volvo until sold had and could supply parts going back to the PV544 but doubt any audio company can do that in terms of support.
Don Brian Levy, J.D.
Toronto ON Canada
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I have dealt with a few companies. Usually they are very helpful. The worst is Cerwin Vega. The best I have dealt with was Definite Tech. They would gladly give you fuses. If they did not have the part to sell, they would tall you exactly what you needed.
I suspect the Definite Tech subwoofer you run, if memory serves me right, is a lot newer than a 7200 and even maybe either still under warranty, in production or woarranty ran not that many years ago.
I know nothing about C-V other than I never liked their speakers. What was your experience with them.
Koss, maybe has the best reputatin for customer service starting in about '88 or '89 when it instituted a true lifetime guarantee made and sold after a date certain. While the written requirement is to be the original purchaser and submit a copy of the receipt it appears it is not enforced and a number of flea market buyers of their phones send them in with the return postage fee from what I understand. My phones, sadly were exempted from the warranty for though made after the date, were out of production one offs from their last remaining parts. But other than pads that are available for about $5 for the pair from them, mine have never needed servicing.
The worst in my experience is Eton that now owns Grundig. No service manuals, no service, no parts sales to repair shops. Only honors warranty from registered dealers and there appears to be either none or almost none in actual existence and the registered dealers do not seem interested in selling the product. I have a pair of their radios; one for use and another for backup.
During the warranty period a number of companies would send small parts at no charge or even send replacement parts on exchange to an owner or repair facility. Out of warranty fewer will send small parts to customers for free unless there were production issues. This happened with the original ADS L300 that used a foam surround. The foam disintegrated seemingly just after the warranty ran. By that time they had discovered the issue and the newer model had the same woofer with rubber. When mine let go I was offered either woofer at no charge and decided on the newer. McIntosh and a few older companies used to have silent recalls. When a unit was sent for repair either to the company or a factory authorized repair shop along with the repair changes or mods were done to correct some deficiency that was put into later production runs. When persons get some manuals these technical bulletins may be included or there may be multiple service manuals based on the serial numbers of a production run. I have a Sherwood receiver that has a manual and they issued both addendum sheets to include with it related to the later production changes and also complete manuals related to the production run changes. The receiver I have has 4 manuals depending on the s/n. Sherwood was notorious for this as the company seemed never to change model numbers. My Sherwood SS tuner has 3, actually 4 versions with over its life a substantial and material design and production change but the model number never changed nor a series designation added.
Don Brian Levy, J.D.
Toronto ON Canada
My DT subwoofer is not under warranty nor still in production. They sent many things I needed. Even a new driver at no charge. The reason I suggested he call Sherwood is that he was unsure just what he needed and did not know the fuse sizes. It certainly would not hurt to contact them first. They have a contact # and an email site. I have done many repairs over the years and that is where I would start..
As for CV.....they are like many speaker companies. Their products look nice on the outside but are built very poorly when you look further. They were bought out by a larger parent company (Gibson guitars) who don't seem to care about them AT ALL. And I think Kimball pianos. Now Atlantic tech is just the opposite...the deeper you dig the more impressed you will be. My 12" subwoofer has a 9.5 pound motor (voice coil and magnet structure). I am not sure how low in frequency it goes but I would guess 20hz. M&K and KEF are the same way from what I have seen along with others yet to be seen by me.
C-V way back in the beginning had a reputation for having a nice looking product voiced for instant sales while the cabinets and drivers were trash. Many early dealers bailed within the 1st year and we had a ton of them come in for trade by the college crowd, most with blown drivers and stories that when they tried to get warranty work, it was always being refused based on the speaker was abused and reasons given like the amp was too small and clipped or too large and burnt the voice coils out. We contacted them to see about buying replacement drivers and told their policy was not to sell the divers aftermarket and if a set was bad under warranty the dealer was supposed to replace the set and send in the s/n for a credit. Tech carried the line for a time when I was in management and they finally issued instructions that if a set was sold by Tech and came in for warranty repair we were to make up a story that it had been found they were not reliable (which they were not) and give a full credit towards another set of speakers. The credit was based on the system discounted price but, if the customer was not happy to with the value to just give a credit for the price the store would have charged if the customer had bought the speakers with no system.
Tech had a real isue with them and took extraordinary remedies in this case to satisfy the customers. Not sure how bad a hit they took, if any. I suspect they simply ordered a load and offset the bill while wholesaling the order to someone like Crazy Eddie and told C-V to pound sand. When I had my stores we ran into a similar situation and finally handled it this way when we could not get the company to come to terms. However, it was not C-V in my case.
After the sale company support can be as important or even more so than the initial sale. Sadly companies tend to start understanding this and eventually lose sight of it. Look at McIntosh, for example.
Don Brian Levy, J.D.
Toronto ON Canada
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