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Despite several requests, why is Mac ignoring me?

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I purchased a second hand (but NIB) Mac C-36 pre amp a few months ago. I have sent several e-mails to McIntosh asking how I can purchase/acquire an owner's manual. Like my wife usually does, McIntosh is ignoring me. Is it because I didn't buy from an authorized dealer?

Edits: 11/01/09

Follow Ups:

RE: Despite several requests, why is Mac ignoring me? - Brian Levy 09:21:43 11/03/09 (0)
If it were NIB, then it would have the owners manual in it. Sounds like you bought into a scam.
Perhaps Berners can Provide you a copy - JoeLA 13:10:16 11/02/09 (0)
The Berners website, http://www.berners.ch/McIntosh/en/Frame_Matrix.htm has a long list of manuals including the c-36 in the Matrix section. Unfortunately, the c-36 is not a free download; but if you send him an email, he may make it available to you.
- Berners Site (Open in New Window)
I once got the brush-off from Mc. - soundnut 05:28:08 11/02/09 (1)
I needed to replace the volume pot on my MA5100 integrated. The guy I talked to at McIntosh acted like he didn't give a crap and wasn't very helpful. He basically said it was a 30 year old product & I was on my own.

Luckily, I know a great repair guy here in town, and thanks to him and Terry DeWick, we got it taken care of. Terry talked my tech through the modification necessary to make a different McIntosh replacement part work.

Terry's a great guy & I'd recommend him to anyone needing Mc service.

Cheers,
Bobbo :-)
- DeWick is finest kind................................ ~NT - Cleantimestream 07:58:55 11/02/09 (0)
  ~!
  "The Sound of One Hand Clapping is Crashing by Design" HKM
they may not be receiving it. - Ogsarg 19:41:33 11/01/09 (0)
If you send to a generic email address like support@mcintosh.com or something that is published on their webiste, it's guaranteed that address is going to be flooded with spam. If the company doesn't have really good filtering they may not be able to sort through it all.

We were using a sales@ address at my company for a while linked from our website. After a year, we were getting 6-10 thousand emails a day. 90-95% would get filtered but it still left way more messages than we could sift through. We finally took it down and replaced it with a contact form.
A "new in box" preamp from 1995? - E-Stat 19:30:03 11/01/09 (6)
Right.

rw
- And you know this, how? nt - The Real Dick Hertz 19:44:01 11/01/09 (5)
  nt
  - Roger Russell's site - E-Stat 05:40:42 11/02/09 (4)
    says it was manufactured from 1992 to 1995. If it is truly "new in box", it's been sitting there for a long time. :)
    
    rw
    - C36 (Open in New Window)
    - RE: Roger Russell's site - The Real Dick Hertz 07:17:42 11/02/09 (3)
      The preamp was bought new by a gentleman who collected Mac gear. He opened the box to examine the preamp, then put it in storage for later use. It had never even been plugged in. It was still wrapped in plastic when I got it.
      - Ask him why - E-Stat 18:16:33 11/03/09 (2)
        
        In Reply to: RE: Roger Russell's site posted by The Real Dick Hertz on November 02, 2009 at 07:17:42
        
        he threw away the manual.
        
        rw
        
        How many times do you think manuals just get lost... - The Real Dick Hertz 11:37:35 11/04/09 (1)
        
        In Reply to: RE: Ask him why posted by E-Stat on November 03, 2009 at 18:16:33
        
        ...or put in a drawer or closet, never to be seen again? At this point, I really don't care. The preamp is in perfect condition with no evidence it's ever been used, except by me. It functions perfectly and sounds great. So I should lay awake at night wondering what evils might lurk?
        
        Edits: 11/04/09
        
        Then he did more than the story presented - E-Stat 12:21:53 11/04/09 (0)
        
        In Reply to: RE: How many times do you think manuals just get lost... posted by The Real Dick Hertz on November 04, 2009 at 11:37:35
        
        in your previous post.
        
        rw
You need to call them and you will probably find they are - Michael Samra 17:02:28 11/01/09 (0)
answering your emails but,if you have a spam blocker on your email,sometimes it sees a corporate email as spam and it may be blocking out the emails from them or,its going into your junk box possibly.At any rate,call them as they have a toll free number. They have someone to answer the phone until 430 est mon thru friday and they always return my call within the hour.

If the power supply waveform isn't pretty,neither is the sound in most cases.

Edits: 11/01/09
Give Audio Classics a call, too.....n/t - doodlebug 13:25:24 11/01/09 (0)
..
RE: Despite several requests, why is Mac ignoring me? - dadbar 13:16:56 11/01/09 (3)
Don't take it personally. They are probably overwhelmed with spam. Best to go old school and dig out the rotary phone.
- "...dig out the rotary phone." OK... - J. S. Bach 20:24:12 11/01/09 (2)
  ...:
  I don't really want to pay for the call:
  
  Hmmm, this one might be better:
  
  Or, I can use the one at work:
  
  Dave
  Later Gator,
  
  Crank up your talking machine, grab a jar of your favorite "kick-back", sit down, relax, and let the go
  - RE: "...dig out the rotary phone." OK... - dadbar 08:44:25 11/02/09 (1)
    ....I have rotary envy. Love that pay phone!
    - Some more eye candy:... - J. S. Bach 18:45:22 11/02/09 (0)
      ...:
      If you want to play Elliot Ness:
      
      Or maybe something a just little newer:
      
      Dave
      Later Gator,
      
      Crank up your talking machine, grab a jar of your favorite "kick-back", sit down, relax, and let the go
RE: Despite several requests, why is Mac ignoring me? - smollett 12:32:23 11/01/09 (0)
Use the telephone - that has always worked for me with McIntosh.
RE: Despite several requests, why is Mac ignoring me? - r17 12:28:08 11/01/09 (0)
20 years ago,I mailed McIntosh and asked for their help in obtaining info on 2 of their products from the 60s-both tube.
They sent me via airmail,at an expense of 10$-to them,both schematic diagrams for the products that I had.

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