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In Reply to: RE: Elrog reliability issues - are we screwed? posted by Chip647 on August 10, 2015 at 13:40:20
In the EU you do (UK a year). I think we do down here in NZ as well. This supersedes the manufacturer's offering.
If this is indicative of their service level and product, they can kiss their business goodbye. What a poor way to be treated! So sorry to hear it happen to a fellow music lover.
Big J
"... only a very few individuals understand as yet that personal salvation is a contradiction in terms."
Follow Ups:
If you purchase a product without warranty, you get a product without warranty.
UPDATE: i spoke to George Lenz at TubesUSA who still sells the Elrog tubes and he said he will speak directly to Klaus about the poor treatment i received from True Audiophile and see what he can do. George has nothing to gain from this other than my gratitude and respect and he clearly still believes in the product. He is a true gentleman.
i do not hold out much hope as the tubes were (barely) outside their 6 mos warranty period. So technically Elrog is in the clear. That being said there are still MANY original Western Electric 300b tubes out there that are in excess of 50 yrs old and still working perfectly. One begins to see why these tubes are sought after. Meanwhile i am hearing the early failure rate on the Elrog tubes was around 30%. these tubes should not have been made public until the bugs were worked out.
BTW for those who think rectifier tubes do not affect the sound, think again. Try rolling your rectifier tubes and see what happens.
thanks to everyone for your input!
Is there any updates ?
BTW, my tubes are very much under the warranty and yet I got nothing from True Audiophile but recommendation to ship to the factory and nothing, not even reply to email, from the factory.
Tubes were shipped from "True Audiophile" on
*** February 20, 2015 , 10:57 am Picked up by Request
PORTLAND, OR 97217 ***
and failed tubes were shipped to ELROG on
*** 2015/06/15 17:51 MISSISSAUGA, ON Item processed ****
no more from George at TubesUSA. i honestly think True Audiophiile should be thrown under the bus on this…they cheerfully took our money and then weaseled out when the product went bad. i would certainly avoid them like the plague going forward.
i will probably start a post dedicated to warning folks off True Audiphile
Sure, True Audiophile had problem with the factory and flipped it to the customers (very noble !) but, at list they tried to resolve it ...The Elrog itself, having my tubes and all the information clear stating that tubes have failed during warranty, simply not responding.
Edits: 08/24/15
Elrog hung True Audiophile out to dry. Retailers reley on the manufactures for warranty support and are merely a middle man between the manufacture and the customer for warranty repairs. I feel for the customers who have in warranty failed Elrog tubes in which Elrog fails to support. IME, our anger should be directed towards Elrog, not the retailer.
Elrog has had poor reliability in the past and it would appear that has not changed. In the hi end luxury market, you rarely get a second chance. Bye bye Elrog, you are off my list!
You should take your concern over to Audiogon where there is a thread on Elrog reliability in which a representative from Elrog has gone on record stating that they will take of their customers.
Thanks !
BTW, on Audiogon forum reps from Elrog stated : "Our warranty covers 2 years on materials and manufacturing and a half year for the emission"
Elrog hung True Audiophile out to dry.
True Audiophile hung customers out to dry.
Hey guys
heres copy of email i recieved from ELrog two days ago.
Dear Roy,
ELROG will help you. Last week , I think, we have found the reason of the failure
In 2 max 3 weeks we have the test-results and a new tooling.
Reards
Klaus Schaffernict
So things are looking up!
BTW George Lenz at TubesUSA has been helpful in all this. He remains an ELrog dealer and is trying to help even though i was not his customer. Mark at TrueAudiophile on the other hand has simply encouraged me to go to the Internet to voice my complaints - which i have.
i would now voice a complaint about TrueAudiphile - they do not stand by their products as evidenced quite clearly in my case. i would never do business with them again.
cheers everyone, and thank you for the continued support
But wow, they really made you sweat. I think many of us would be interested to know what the actual manufacturing issue was (or whether it was an engineering issue).
Please update if you can when you get your replacements.
Big J
"... only a very few individuals understand as yet that personal salvation is a contradiction in terms."
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