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They add a hefty surcharge for their selection and testing process.
Is it anymore worthwhile than you get from any other reputable tube dealer?
I have an ARC preamp on the way, I'm just curious what people think about this.
"The problem with quotes from the internet is that many of them are just made up."
-Abraham Lincoln
Follow Ups:
nt
Yes
In a way...yes because of their testing... BUT... there is a better way and that is through our own Jim McShane who has his own testing and selecting process and his price should be a lot less than ARC.
I've used him for the preamp tubes in my CJ preamps (ART and ACT 2.2) and was very happy with the results.
JMO, ARC rips their customers off, when it comes to replacements for worn out tubes.
AA sponsor Jim McShane and other reputable dealers can fix you up quite nicely, at a lower price.
Eli D.
I sometimes disagree with Eli, but most emphatically back up what he's posted about ARC and tubes on this thread.
Go with Jim McShane. Great service, low prices, and absolutely trustworthy. I've purchased tubes from him in the past and won't hesitate to buy from him again.
Cheers,
Al
However be aware if you need to send the unit back to ARC for servicing, they WILL change any tubes not supplied by ARC and charge you for them. And don't expect the old tubes back either.
ARC will steal non-factory tubes in units sent in for service?
"The problem with quotes from the internet is that many of them are just made up."
-Abraham Lincoln
No it is not true. I have sent gear to ARC for repair over the years using non-ARC tubes and that is what was returned.
No doubt ARC is very picky about the quality of tubes as they should be. If the tubes are not up to their standards they will be pulled and replaced with ARC screened tubes. If one does not request on the service order that any parts/tubes that are removed be returned they will be tossed.
There are certainly some that will not like ARC's service policies. Nothing wrong with that. All kinds of competent techs that can handle repairs for ARC gear. If the gear is sent to ARC to be serviced it will be serviced to ARC standards and that standard will assure the owner that the gear is not only working but working to original factory specification.
You shouldn't have to expressly request that your original tubes be returned. They should return them as a matter of course. Is there some environmental "disposal fee" or other bureaucratic restriction on disposing of tubes?
"You shouldn't have to expressly request that your original tubes be returned."Many states have laws that govern this. I once sent a Nikon SLR to the California center for repair. One of the parts they replaced had the serial number on it. The part they installed was used, and it had a much older serial number. In my case, that made the camera worth less. When I called to complain, they said the old parts had been tossed out because I didn't specifically request their return in advance. Apparently, that's the law in CA.
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Buy Chinese. Bury freedom.
Edits: 08/21/14
What's the law, that they can and should toss the old parts, or that they should not?
hey I have no problem if the tubes are truly bad, but the thread made it sound like they replaced the tubes almost as a matter or course and not specifically to fix the original problem.
Does you car repair shop routinely return your defective parts after service or do they simply toss them?
We repair equipment, and we return old parts with the equipment. Sometimes the customer refuses them and that's ok. It assures customers that we actually did something to their equipment. Only about 30% of customers want their old parts back, exept for tubes. For tubes that are dangerous (shorts) I strongly advise them to let us throw them out, but it's their parts, their decision. So far we haven't had anyone want their old electrolytic capacitors back. Selenium rectifiers look pretty cool, and some want those. We've replaced one transformer, and the customer wanted that back. Not sure what he plans to do with it.
"Does your car repair shop routinely return your defective parts after service or do they simply toss them?"
Here in Colorado auto repair shops are required to ask if you want to keep or examine the defective parts before they dispose of them. Most shops routinely keep your old parts at least until you pick up the completed vehicle in case you desire to take them with you for any reason. I believe that this is consumer law in many (most?) States.
Try another analogy next time ;-)
Cheers,
Al
Analogy works just fine. No doubt some fruit loop in Colorado got burned by an auto shop so the legislature saw fit to protect every citizen of the state from some potential fraud by making business more difficult for everyone.
Bottom line is most folks most of the time do not want their old parts back from whatever stuff they may repair. No doubt some anal retentive type may want those old burned out diodes, resistors, used oil filters, burned out car battery, bald tires, etc., for their junk pile at home. But that is not most people. Most people just want their stuff working so they can move on with life. They have no desire for the defective parts.
I have no doubt now there will be any number of posters that will chime in to say they kept the old junk from XYZ product, etc., when they had it repaired. Cool.
They will give you the defective parts if you request them
Alan
Yep. If you want the old parts back from your car repair, that old used oil filer, just ask. Ditto ARC.
The thread is really more about bashing ARC than any kind of logical discussion about service, etc. Nothing wrong with that. People need to have some fun from time-to-time. And ARC bashing is always lots of fun!!!
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