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In Reply to: RE: Grant Fidelity/Psvane tubes posted by jep@online.no on February 24, 2014 at 01:23:55
Grant Fidelity continues to have my vote as an honest, responsive business.
Follow Ups:
Grant Fidelity sucks. I've purchased tubes through them several times and their service was good as long as there was not a problem. I recently ordered & received 8 Psvane KT88 Type IIs from them and one blew immediately upon powering up my Quicksilver V4s (the tube was internally shorted). Rachel at Grant instructed me to return the defective tube and a replacement would be immediately sent. I returned the bad tube but to date (3 weeks later) have not received a replacement and Rachel has been less than helpful. The return cost me $33 shipping and now Grant demands that I pay an additional $25 for them to replace the tube they either never sent or was lost in transit. I have paid them the additional $25 and now have $58 in trying to get a warranty replacement for a $75 tube that I already had paid for and still do not have. The customer service at Grant Fidelity (Rachel) is unacceptable. I recommend using another vendor if possible.
I've been a Grant Fidelity customer since buying my 1st Tube Amp from Ian and Rachel several years back.
All of my dealings with Ian and Rachel have been first rate and I know that they test every tube that they ship out and don't ship any tubes that don't test as they should.
I am more than happy to recommend them to friends and associates and do so without any reservations.
Wb
No problems with them either. Seems there is one buyer with an axe to grind.
Have bought from Grant Fidelity:
4 - 12AX7
2 - 12AT7
12 - 12AU7
2 - EL84
2 - 300B Treasures
2 - TubeDAC 0.9
1 - TubeDAC 1.1
All still test well and zero failures!
Happy customer
I am sorry that this came out the way it did. As I have said I am very happy with my Psvane 300b tubes, very good sounding.
This thread would never had been started if I had got an answer from Grant the first time, no wonder that I was wondering about their customer support imo. But I can see that there ate many with opposite experiences so I would like to take back what I said about Grant Fidelity.
And I hope that they will accept my future orders for tubes :).
JP
NT
-andre d
Tried the two Psvane 12 AU7 yesterday for hours and all of a sudden they just sounded as they should! No noise etc.
I really do not understand this, but maybe they needed time to "settle in"?
Well, I thought it is important to say this anyway.
JP
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