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I sent a pair of Revel M20 monitors to a buyer. He claims one speaker does not work. The speakers worked perfect up to the time I put them in the boxes.
No apparent dammage to speakers. He states that the one speaker is "dead". I called Revel and talked to Tech support and they said there should be some noise comming out of at least the woofer or tweeter if any wires got loose. I asked the buyer to try switching channels on the amp. I then gave the buyer Revels number.
He also says after calling Revel customer support that he tried switching channels on the amp and got just a faint sound from the tweeter. He states that Revels claims it is unlikley any wires could have come loose as they are "solid". The buyer says the driver or crossover network must be "fried"
How could shipping cause the drivers or crosswork to be fried?
I suppose anything is possible but
I am having a hard time believing this guy...usually I am very trusting but something doesn't seem right with this one.
thanks
Follow Ups:
Are there jumpers on the back of the speaker between the woofer and
tweeter inputs? Sometime people don't tighten the posts firmly.
Magnets can shift during shipment.
Very little sound after that.
I actually had that happen. I shipped a pair of Yamaha speakers from the East to the West Coast by Fedex Ground. I used cardboard on the corners and wrapped each speaker in bubble wrap for it's own shipping box. Upon arrival, there was no damage to the outside of the boxes, but the magnets of both woofers in the two separate boxes had shaken off and were bouncing around inside the cabinet. Fortunately, the buyer called me immediately and I called Fedex. They sent an inspector out within a day, and because all the packing material was adequate and visible, eventually, they reimbursed me and I reimbursed the buyer. It all worked exactly the way it was supposed to, and all parties involved were amazed that it went so smoothly.
You have all the makings of a tough dispute.
First it is highly unlikely that a driver or crossover network would "fry" during shipping.
It is reasonably likely that something could have worked loose in transit and that is causing the problem. Even soldered joints can fail. Another more remote possibility is whatever jarred loose during shipping resulted in a short that exhibited itself when the speaker was first used on arrival.
Both of these scenarios should be readily apparent on internal observation. Access to the interior will depend on the speaker. For many speakers this involves removing the woofer which gives you access to the crossover and wiring. Other speakers may involve removing the rear or front panel.
From here it gets tricky. If something has jarred loose, you have a shipping claim. The easiest thing is to have the buyer look at the interior of the speaker and see if anything is amiss. Or he could take it to a shop and have them examine the speaker, but a fee might be involved. If shipping damage, one could hopefully get that reimbursed.
Alternatively he can return it to you for a refund. You'd examine the speaker on return and ask the original shipper to reimburse you, though you'll almost certainly be out shipping costs.
It gets still messier if it is discovered a driver or crossover is burnt up. The buyer will accuse you of shipping it that way and you'll suspect him of having blown it almost immediately on arrival (which could be just playing it too loud or using an amp that was clipping badly.) There is probably no good way to resolve this to the satisfaction of both parties.
However, in any case step one is to determine the technical cause of the problem.
Good luck.
Some realistic options and possibilities for me to mull over.
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