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It's been over a couple weeks since I placed my order online through Turntable Basics, just needed a couple belts. I never received a shipping notification, of course no product yet, and when I emailed Tim a couple times (the only way to contact this company) I never received a response. That's what really gets me; not responding to customers messages. YMMV, but I would avoid this company at all costs. BTW- there are numerous complaints about the same issue if you Google TTBs.
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I too am having issues with this company. I will say, I ordered once in December 2009 and the shipment arrived within a few days, however I ordered a belt and a couple vials of oil two weeks ago and haven't seen anything yet. No responses to several emails either. This will be the last time I ever order anything from turntable basics and I would advise others to do the same. Bad behavior should not be rewarded.
I've been quite happy with both the service and products from them, having placed a few orders over the last two or three years. Some of his products are unique and/or hard to find (i.e., silicon fluid, mirrored alignment gauge). Never taken more than two weeks from order to delivery.
Sorry your experience hasn't been better.
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simul justus et peccator
I've not done business with Turntable Basics, but I have done business with a few other similar companies. So far I have found KAB to be the best. He charges a bit much for S & H but you get your order fast and it is packed well.
It's been a while since I dealt with him, but he was responsive and helpful.
In fact, he sent me several belts and told me to just return the ones that didn't fit my table. So a "casual" attitude can sometimes work to your advantage.
And he did respond to my e-mails, but maybe he's slipping in that department (ooh, bad belt pun).
but he always comes through and offers some services that nobody else does. You are correct, you do not have the temperment to deal with his company.
UPDATE: The belts just arrived. I still would be cautious about dealing with this company as they do not respond to emails, and there's no phone number listed to reach them.
Unfortunately this sort of service is not so uncommon in the industry.
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