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In Reply to: RE: Psvane 845T Mk II posted by cawson@onetel.com on February 18, 2016 at 14:08:23
The way I understand it, the tubes from Psvane or Shuguang are bought by resellers or distributors. They don't come to you factory direct. I've gotten Psvane tubes thru Grant Fidelity direct from China, but the return address is never Psvane or Shuguang Tube Factory. There is a secondary distribution network in China involved. All I'm saying is that within this "network" of resellers, some are more QC oriented than others to say the least. I didn't make this up, read it for yourself on the Grant Fidelity site.
Follow Ups:
Well, it's to be expected that a large manufacturer won't be selling direct to the consumer. Your BMW car or Tannoy speakers will have been handled by distributors and dealers before you get your hands on them. However, one expects the costly things one buys to have been reasonably well inspected before packaging at the factory. A few duffs will always slip through and my tube seems to be one of those.
I'm not blaming anyone - faulty products are inevitable from time to time, but I'm saying that I'm glad I bought them through a UK dealer. Otherwise I'd be faced with a much more costly return carriage, a protracted correspondence with a supplier who probably speaks little English, a possibility that they simply won't replace them (I'd have no legal recourse) and a lengthy wait for another set - that may or may not survive the journey from half way round the world.
As it is, my dealer is at the end of a phone (local rate), has agreed to replace and has more in stock. And I would have Trading Standards on my side if I don't get a fair and satisfactory outcome. I wouldn't have those benefits if I'd even bought from Canada.
Your claim that within the network of resellers some are more QC oriented than others is in fact likely to be false. These tubes were still in a factory-sealed box. I'd prefer it that way than receive them in an obviously opened box. How could the QS oriented dealer know whether the sealed box contained a duff tube?
Peter
Peter
Once again and for the last time, the statements on the Chinese distribution process are from the Grant Fidelity website, not "my" claims. Secondly, I will assume they know more about this process than you do. If this is case, then your last statement makes absolutely no sense. A Chinese "re-seller" with QC in mind WOULD open the factory sealed box and inspect the contents for a broken or "duff" tube before shipping to a final destination. With this all said, if you're most comfortable dealing with your UK distributor and he gets you a proper 845, that's all that counts.
For the last time, I'd rather buy from a UK supplier than one half way round the world - for an identical product.
There's no smaller chance that a Canadian supplier would have a faulty-assembled valve in his inventory than a UK supplier.
And certainly a Canadian supplier would not send me a replacement set and a free carriage return label that will arrive within a couple of days.
I'm sure your Canadian chum is a very good chap, but I'm not going to buy from him when there's an equally good chap selling the same stuff here in UK.
No more please
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