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In Reply to: American Musical Supply posted by hexenboden on June 7, 2006 at 09:20:41:
I have had pretty much the opposite experience.
Very recently I needed a replacement for an item I purchased from AMS on the three payment plan. They sent me a replacement without delay, shipped it FEDEX to ensure delivery by Saturday, and the return label was in the box. It took me a week to ship it back, no complaints from them. This was before I was finished paying for the unit, which I got at a negotiated lower cost, spread over three no interest payments, no credit card required, and free shipping for the origonal unit and the return. I was able to get on tech support online chat whenever I needed for instant answers. Excellent service for a mail order, I dont think I could have done much better with a local store.
Follow Ups:
Just bough a synthesizer from them. Excellent, clear phone service, unit was brand new sealed in box as represented, price was right, shipped as promised. 10/10. I'm sticking with them. No affiliation.
"The Audio Asylum is a free,
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ZZounds has been great to me, too, so far. Lightning fast service and they package the merchandise well.
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