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In Reply to: RE: MG 1.7i posted by diegofo@alice.it on January 06, 2017 at 10:33:42
Wendell Diller, Magnepan's marketing director, saw your post and asked me to let you know that this is air pressure damage from the speaker having been dropped on a hard, flat service. He suggested that you give him a call -- he can handle this kind of situation more effectively on the phone than he could by email.
Follow Ups:
Thanks Josh for your suggestion. For the moment i am waiting a new pair of MG 1.7. The dealer told me they would arrive within the end of the month. We will see!DF
Edits: 01/08/17
So the dealer is replacing them?
Yes, he is going to replace them.....I hope it is true!
Good luck!
I know it's been 5 years for you, but I hope you've had yours replaced. From my appaling experience with Magnepan, you still may not have them! My new pair were suffering a buzzing/vibrating noise at certain bass frequencies at certain volumes, and when I looked at the panel on the offending speaker, I saw a 'rippling' of the upper LH corner, over a large(ish) area, of about a squate foot.
It took Magnepan 15 MONTHS to replace the faulty panel!!
The whole Magnepan infrastructure is a complete mess, and several staff need fireing, IMO! They never ever answered the phone, and when I left messages, no-one ever returned any calls made to them. I was ghosted with zero answers to emails for Months on end! I received completely different 'stories' from different Magnepan employees as to why. I have been told many many times by different dealers that Magnepan is the most weird company to deal with, making the most weird and illogical decisions.
As a long time Maggie owner, going back to the MG Ib, I have always loved them, and they used to have a good customer relation feedback, but no longer! Now, Magnepan, you are a disgrace to the Hi-Fi community. Get your act together.
Great!
I think Diego is living in Torino/Italy and as far as I know the European distributor Audionord may handle a case like this. It is very similar to what happend to my Tympani midrange driver three years ago. If this happend during shipping, I doubt anyone will take responsibilty for the damage.
I'd think it's the shipper who's responsible, backed by insurance. But if I understand correctly, this kind of damage can't occur when the speaker is in the box, since it's caused by a fall against a hard surfaee.
I think this kind of damage can occur even if the speakers are in the box.
I just got an email from Wendell and you're absolutely right:"Air pressure damage can happen in or out of the box. If the box is stood vertically on end and allowed to fall, the shock travels through the carton causing the diaphragm to stretch. It can occur if the box falls over from a vertical position."
Edits: 01/09/17 01/09/17
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