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In Reply to: RE: Ordering from Magnepan, lol if it wasn't sad posted by Les Anderson on December 20, 2016 at 08:06:12
Remember, though, they aren't an e commerce company or even a retailer, but a manufacturer. They don't have banks of operators standing by in Bangalore.
I do agree that they should allow direct web ordering since it's now customary and expected, but I know how they feel on this -- would you rather order from someone at the factory who knows something about the product and can offer technical support and advice, or to someone in Bangalore who doesn't know the first thing about what he's selling?
Follow Ups:
"would you rather order from someone at the factory who knows something about the product and can offer technical support and advice, or to someone in Bangalore who doesn't know the first thing about what he's selling?"
For some the answer is someone in Bangalore as long as I can get it now......and cheap. The two driving forces for many consumer transactions.
Patience and a sense of value are not high on the priority list for many consumers. I want as much cheap junk as I can possibly get my hands on and I want it NOW.
it's true. However, I don't think high end audio is that kind of business -- that was always the province of the mid fi people. I get the impression from what Wendell wrote that he's more concerned with reputation and word of mouth than he is with that kind of sale.
Your dreaming if you don't think there is middle ground.
Certainly there is middle ground.
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