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In Reply to: RE: Kudos to Esoteric posted by jbcortes on April 23, 2015 at 00:20:01
Thanks! for sharing- JB.
it is imperative to post both positive & negative experiences when dealing w/ these companies/manufacturers. I would expect and demand nothing less than the best (customer service) from Esoteric!
Follow Ups:
Indeed. I was that close to posting an angry rant - you're right, only the best can do with such brands - when I didn't get an answer from them at first, but thanks to Esoteric US perseverance we all managed to understand what had happened and how the line of communication had been broken due to a concatenation of unfortunate coincidences.
Then Esoteric stepped up big time to help me. So I figured that it would be nice, for a change, to share a nice, positive experience :)PS: always wanted to use the word "concatenation". Tick.
Edits: 04/23/15
Esoteric should see how to improve their internal communication and chain of command.
They will, that was the whole point, them owning up to the mistake without making any sort of excuses for themselves, then bending over backwards to solve it.
Edits: 04/23/15
Every high-end company should be geared toward outstanding customer service.
Most, do not meet this goal, IMO.
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