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108.56.1.29
In Reply to: RE: Totally agree posted by petercapo on June 29, 2014 at 19:02:19
I must give credit, where credit is due. I have an Oppo BDP-83 too. It developed the same problem as the Marantz SA-8003 (disc drawer would not open) at almost the exact same time (I think I must be cursed).
I sent the same series of inquiries/e-mails to Oppo that I sent to Marantz, but Oppo immediately arranged to have me send the player back, fixed it (free of charge) and returned it to me within a week. I am still waiting (since April) for Marantz to do the same.
Follow Ups:
Is the unit still under warranty or are you reporting problems with Marantz service on an out-of-warranty repair? Are they refusing to fix it or just refusing to fix it under some warranty claim? Did you pick up the phone and call Marantz Service? Did they refuse to attempt to fix it?
I've not had any bad experiences when I called Marantz Service but, must admit to not having much of a problem with Marantz gear, in or out of warranty.
Found their phone support to be just barely OK as some of their help desk people are not up to snuff on software/firmware issues with their newer Network Players, but that's about my only complaint.
I guess my point is, if you have a valid complaint you really should offer a bit more detail if you are going to discuss it on a public forum.
Good points. In my case, it was a little while back in regard to an in-warranty matter. But, yes, it would be good to know more details about the circumstances. I was going to ask if he tried calling United Radio...
Edits: 06/30/14
Good to know.
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