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108.56.1.29
In Reply to: RE: Marantz SA8005 (Personal Review) posted by cabiner on June 28, 2014 at 06:08:01
I agree with you concerning the Marantz "house sound" with regard to this line of SACD players. I used to use the Marantz SA-8003. It has a very "musical," "audiophile" sound that I miss very much.
Alas the player has been out of order since April (the disc drive refuses to eject) and I have had a difficult time getting Marantz to fix it. The impression that I get from the company is "if it breaks, you are on your own."
Hopefully your player will never break.
Follow Ups:
You might give the folks at wwwaccessories4less.com a call, which is the outlet for B Stock from Denon, Marantz, Onkyo, and now Yamaha. They have a repair house that might be able to help you get it repaired. It is in NJ I believe.
Jim Tavegia
Thanks for the advice.
Simple replacement belt is the issue
I had a similar experience with Marantz.
But, how different would it be with other reasonably priced brands? I've read horror stories about Oppo, Sony, Denon...
I must give credit, where credit is due. I have an Oppo BDP-83 too. It developed the same problem as the Marantz SA-8003 (disc drawer would not open) at almost the exact same time (I think I must be cursed).
I sent the same series of inquiries/e-mails to Oppo that I sent to Marantz, but Oppo immediately arranged to have me send the player back, fixed it (free of charge) and returned it to me within a week. I am still waiting (since April) for Marantz to do the same.
Is the unit still under warranty or are you reporting problems with Marantz service on an out-of-warranty repair? Are they refusing to fix it or just refusing to fix it under some warranty claim? Did you pick up the phone and call Marantz Service? Did they refuse to attempt to fix it?
I've not had any bad experiences when I called Marantz Service but, must admit to not having much of a problem with Marantz gear, in or out of warranty.
Found their phone support to be just barely OK as some of their help desk people are not up to snuff on software/firmware issues with their newer Network Players, but that's about my only complaint.
I guess my point is, if you have a valid complaint you really should offer a bit more detail if you are going to discuss it on a public forum.
Good points. In my case, it was a little while back in regard to an in-warranty matter. But, yes, it would be good to know more details about the circumstances. I was going to ask if he tried calling United Radio...
Edits: 06/30/14
Good to know.
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