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In Reply to: RE: Do they void warranty if you put "standard" fuse? posted by dave789 on February 05, 2017 at 07:31:06
Wow, this thread has a life of its own.
My friend, a very well informed former service advisor for Chevrolet searched for a replacement for the fuse locally and online - I don't know what efforts he made. However,from the past I know him to be thorough. He wanted an exact replacement, not a "should be OK" replacement - that's his mindset. I would have searched for an equivalent, but I'm not the customer.
To return to the drama, the price was quoted at $10.00 for 2; my friend gulped at what should have been $0.50 or so (guessing here, so please flame off), but went along with it. He's been happy with his SP-9MkIII for a long time. The shock was that shipping was $19.00, or just shy of twice the cost of the (way overpriced) thing being shipped. Were it a fancy fuse, hey fine, that's a different game. The shock, to repeat, was that it cost $19.00 to ship two fuses that would fit in tiny media mailer. Ridiculous.
Follow Ups:
He's not happy with the price & took it up the butt, but he has piece of mind knowing he got a exact replacement from the company.
Priceless. Time to move on.
ARC uses Buss/Bussmann fuses. They have been around forever. I assume ARC still uses Buss/Bussmann fuses.
Buss/Bussmann is owned by Eaton.Everything your friend needed to know is stamped on the fuse end caps of the fuse.
Manufacture
Voltage rating
Ampere rating
Type, (therein fast blow/slow blow/dual element)Example the AC line fuse in my ARC amp is a BUSS MDQ 4, 250V
Bussmann/Eaton data sheet.
http://www.mouser.com/ds/2/87/Bus_Elx_DS_2044_MDQ_Series-335854.pdf
The shock was that shipping was $19.00
Shipping and handling . I would imagine most of the $19.00 was paper pushing and physical handling.
Hell, maybe at least 3 or 4 people were involved in the process from taking the order to the final sending the two fuses out the door. ARC is not know for mass assembly line production.
Edits: 02/07/17
Unfortunately I had the same experience with Audio Research, a bit worse actually. After 3 months, and re-sending the same e-mail request to them many times,they finally did send what I requested and was then charged an additional $19 for shipping of a few small resistors and capacitors. I don't believe that the problem is endemic with ARC, maybe just a person or two in the wrong position(s).
I don't know about Chevy but I've taken our newer Toyotas in for dealer service and the Toyota "Service Advisors" are no more than "appointment coordinators" who greet you and send the car off to a Service Technician who is much more qualified than the "Service Advisor". Some have a fundamental understanding of automobiles but they basically just interface with customers and coordinate service appointments. Same for the dealer BMW shops I've been to."However,from the past I know him to be thorough. He wanted an exact replacement, not a "should be OK" replacement - that's his mindset. "
Exactly. That's the mindset of many manufacturer or dealer service employees. They may not even know that a common replacement fuse can be bought at ACE Hardware around the corner. Or, they are trained to always use the high margin part with the manufacturer's stamp of approval on it.
Edits: 02/06/17
...was a former service advisor for Chevrolet, then logic would dictate he has enough technical knowledge to know that once the type and rating is known, a fuse is a fuse is a fuse. Or is that why he's a "former" advisor?
Sounds to me like he was just too lazy to deal with it on his own, and is now bitching because he has to pay someone else to minimize his own inconvenience. Sorry, I just think this thread and the whole motivation behind it preposterous.
.
nt
"I know just enough to get into trouble. But not enough to get out of it."
...a very well informed former service advisor for Chevrolet
Would he recommend to a friend that they purchase a fuse from GM directly or from a dealership rather than buying from a place like Autozone?
One 20A fuse directly from GM costs $5.08. Express shipping runs $17.49.
Whereas a pack of five Bussman 20A fuses from your local Autozone costs merely $4.39.
Hmmmm. What would you do? :)
Seems shipping ate most of the cost, so big deal - life is full of frustrations and minor irritants.He got exactly what he wanted, right?
And ARC sent it promptly?
50 cents for a fuse?
Which universe you all live in?
He' s running a world class pre and he's upset about something like this and ARC is going
to get bad mouthed about it here, second hand yet?E Stat has summed up the situation nicely.
When all is said and done this is a Whiner's Woad thread.
"Once this was all Black Plasma and Imagination"-Michael McClure
Edits: 02/05/17
could be a better sand filled fuse could have been overnighted by some method. Until we know exactly how it was shipped it isnt fair to speculate.
ET
"If at first you don't succeed, keep on sucking till you do suck seed" - Curly Howard 1936
If your friend was a former service advisor for Chevy then he understands how the parts business works. Every bought a part at a Chevy dealer? Complete rip-off many of the same parts can be found elsewhere for much less money.
He could have easily pulled the fuse and found the EXACT same fuse from many sources for much less money. The fuse will not only have the value but the maker stamped on the end caps, i.e. Bussman, Littlefuse, etc. Fuses are not that exotic audiophile folklore aside.
Reputable companies do not ship items media mail when what they are shipping is not media. Fuses are not media.
The only drama here is the ranting of an audiophile that feels he was done wrong.
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