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In Reply to: RE: Poor product support posted by dbphd on May 01, 2016 at 11:47:35
I've never had much luck with phone support from Emotiva. I had a simple, general question about my amp once and I was put through the ringer including when I bought it, where it was bought, reciept, etc. and once it was verified they'd respond. Problem was this was on a Friday and I wouldn't get a reply until the following week. Now I don't have a problem with the above when repairs are needed, but hell all I had was a simple question about the connection in the back (why 'four' connectors are on a mono amp). Once all my documents were "cleared" I finally got through to a 'technician' who didn't know the answer to my question lol....
By contrast I once owned a Jeff Rowland Model 5 and had an issue with it shutting down. When I phoned the company not only did I get through, Jeff Rowland himself answered and provided me with all the information I needed.
Follow Ups:
I have had excellent email support from Emotiva. Quite frankly, I'd rather have written documentation and instructions (in my case the procedure for updating BIOS).
I had was a simple question about the connection in the back (why 'four' connectors are on a mono amp). Once all my documents were "cleared" I finally got through to a 'technician' who didn't know the answer to my question lol...
I gather you figured out that it is to facilitate bi-wiring. See explanation on page 13 of the manual.
Jeff Rowland is certainly one of the top tier companies in Audio.
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