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Oppo product support is legendary and I've found KEF and Parasound very helpful, but Bryston and Esoteric seem to have forgotten about it. I have a Bryston SP3 and Esoteric SA-60, both complex pieces of equipment with inadequate manuals. Questions to their web sites have gone unanswered. I suppose Esoteric may just be TEAC and no more supportive than Sony, but I think Bryston is a much smaller company. All is well with the Bryson SP3 for HDMI from the Oppo 105D, but analog from the Esoteric to the Bryston is a PITA. I've never gotten sound from the balanced stereo connection, and have had problems with 7.1 bypass when I tried to use the speaker management of the Esoteric. On the occasion that I do get 5.1 sound, it's what I had been seeking: 5.1 sound nearly as good as stereo from the Ayre C-5xeMP through the Parasound JC 2 BP.
Follow Ups:
I bought both the Bryston SP3 and Esoteric SA-60 from private parties, but I think the manufacturer should support their product, not rely on dealers who can come and go. Send an email to Cary, KEF, Oppo, or Parasound and you will get a prompt reply. So far, no reply from either Bryston nor Esoteric.
I've tried resetting the memory of the SA-60 and leaving it unplugged overnight to no avail. I will remove the surround connections and try balanced and single-ended stereo, but the balanced stereo connection in parallel with the surround connection produced no sound when I selected balanced using the SP3 remote. Even if balanced or single-ended stereo works, it defects the purpose of the SA-60, because I have an Ayre C-5xeMP for stereo.
I successfully setup the Esoteric SA-60 analog 5.1 menu today without any support from Bryston or Esoteric. The resulting sound is superb, but I'm disappointed with both firms.
I've been using Bryston product for years and have never had anything
but excellent response to questions/problems. IMHO, this is top shelf
organization with which I will gladly continue to do business.
It's like when someone says 'I went to a restaurant and there were rats turds in the food' and someone else says 'I never had bad food there'.
The second statement does not negate the first.
"To Learn Who Rules Over You, Simply Find Out Who You Are Not Allowed to Criticize."
-Voltaire
Rats Turds--ha! In Sydney Aust a Couple kept complaining about the food in a local cafe
to finish they ordered Chocolate Parfait --or similar for Dessert
The incensed Chef did his #2 in the Cup --covered it in cream and sent it out
The woman took bite or two before the penny dropped--ha!
Don't believe me?--Google it
Sorry for the digression--carry on chaps!
Des
Gary from Bryston here. Saw your message on my Google alert this morning. Drop me an e-mail and tell me what's up with the SP3, and I'll gladly help you out.
-G
Gary
Since he has tried Emailing as per the Bryston site, and your profile indicates
"This Inmate does not accept Unsolicited Email."
how is he supposed to actually Email you?
I have heard nothing but good about Bryston product support, BTW.
-----
"A fool and his money are soon parted." --- Thomas Tusser
I don't know if you post was addressed to me or Gary. My profile does allow emails.
I got his message. Thanks all.
Gary
Loved the original 4B, (Circa 1986?) with an audible illusions preamp and Mission 770 speakers....
Yes, the 3B and 4B are still great little amps.
Thanks, Gary, Email is on the way.
It's nice to see that Gary from Bryston reads and responds to forum post. I had a Bryston 3b a long time ago, it was one those amps I should never have sold.....great little amp. Anyway, these are the kind of threads i remember when about to purchase equipment. I also think about the companies that don't seem to care about after the sale, and that weighs even more heavily in my decision....
"I have had excellent email support from Emotiva. Quite frankly, I'd rather have written documentation and instructions (in my case the procedure for updating BIOS)."
+1 I've had nothing but excellent support from Emotiva.
Welcome! Gary.
I've never had much luck with phone support from Emotiva. I had a simple, general question about my amp once and I was put through the ringer including when I bought it, where it was bought, reciept, etc. and once it was verified they'd respond. Problem was this was on a Friday and I wouldn't get a reply until the following week. Now I don't have a problem with the above when repairs are needed, but hell all I had was a simple question about the connection in the back (why 'four' connectors are on a mono amp). Once all my documents were "cleared" I finally got through to a 'technician' who didn't know the answer to my question lol....
By contrast I once owned a Jeff Rowland Model 5 and had an issue with it shutting down. When I phoned the company not only did I get through, Jeff Rowland himself answered and provided me with all the information I needed.
I have had excellent email support from Emotiva. Quite frankly, I'd rather have written documentation and instructions (in my case the procedure for updating BIOS).
I had was a simple question about the connection in the back (why 'four' connectors are on a mono amp). Once all my documents were "cleared" I finally got through to a 'technician' who didn't know the answer to my question lol...
I gather you figured out that it is to facilitate bi-wiring. See explanation on page 13 of the manual.
Jeff Rowland is certainly one of the top tier companies in Audio.
Any repair etc should be taken TO THE DEALER. The DEALER is the connection to Bryston.
If your dealer is unwilling or incapable of helping.. Then I suggest posting at Audio Circle the Bryston circle. To James Tanner.
On the other hand, if you bought your Bryston product out of the back of a white (Chinese laundry) van??
My Bryston dealer gone KAPUT (8 years ago).
For Bryston try the audio circle forum to contact James Tanner
I've had good luck with Bryston support in the past but I seem to remember that it took them a few days time to return calls or answer emails. They are a relatively small company, maybe this is why?
db-
as always, Thanks for sharing your story! The Bryston may need a software/firmware update of sorts. Odd, that their support is lacking.
As I understand it, Esoteric (TEAC) is owned by Gibson? Ever since this selling of company, their customer support has suffered as well.
Do you have a local Bryston or Esoteric dealer/retailer?
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