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In Reply to: RE: Blame the union posted by kentaja on March 29, 2015 at 06:55:37
WELL SAID.....i i Hcw found the workers very helpful in my experience and have helped me pack heavy equipment
and aided once in a claim.
Follow Ups:
Actually, this is the first instance of equipment damage I have experienced through any carrier and I have been doing this for 50 years.
As I see it, I was sold a working piece of equipment and I received a non-working unit. Either it was packed properly and UPS damaged it or it was not packed properly and the seller/UPS Store is liable. I suspect that the seller packed it himself since it was in the original Allnic shipping cartons and then dropped it at the UPS Store.
The amp is supposed to be back at the UPS Store Wednesday so I will wait until then to hear what the seller intends to do. Since the amp is certainly DOA, regardless of UPS' ridiculous "no external damage" assessment, one would expect the UPS Store to file an appeal but who knows.
I will be filing today a New Jersey Consumer and BBB complaint against the UPS Store and I have filed a small claims case in Seattle against the local UPS office. The small claims may be pointless but it's only $20 to file and you can do it by mail.
Well, the amp has made it back to the UPS Store. Here is an email I just got from the seller, Steve Petrocelli (petro1511):
"So they are calling in a fraud/security inspector. To open the box because they say the hole in the box is not the same as your pictures. And now the security guy has to open the box. And they also say you wanted the money for the claim and the amp. The inspector would be there end of the week they will call me. And BTW they don't want to deal with you anymore. Guy will open box. Inspect amp and then we go from there. You've done enough, I will deal with them and try to get a total loss claim."
It appears that UPS is trying to claim that I deliberately damaged the amp myself and fabricated a hole in the box. Gets better all the time.
Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished.
So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
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