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In Reply to: RE: Another UPS Horror Story posted by hifinutt on March 28, 2015 at 13:17:18
It's not the union, it's management. Do you know these drivers are monitored down to the second. They have to deliver hundreds of packages per day. They are being tracked every second. Their jobs are on the line for the slightest deviation from company policy. It's not the union, it's the people who run the company. Good luck on getting UPS to pay out on a damaged package. Company policy is just don't pay.
Follow Ups:
The workers are the ones damaging the packages, not the people who run the company.
Edits: 03/29/15
Management creates the environment, holds all the cards. You cannot blame employees for environments created by management.
UPS management has a complete and utter contempt for their union employees. They remind their union workers on a daily basis what a piece of human garbage they really are. Just a wonderful environment created by management. Why would any union employee care if they do a good job or not? Does not matter if they do a good job they are still filth in the eyes of management.
I know of what I speak. I worked there for 3 years in the early 80's. An eye opening experience. I figured things must have changed over the decades. Nope. Walked in to the local UPS terminal several years ago to ship a package. Found a manager yelling at the clerk reminding him he was human slime, etc. All of this was playing out in front of a customer!
Easy to take a swipe at the employees or union workers. The problem with UPS is clearly a management issue. Just like most companies the problems are generally created at the management level. Many companies survive in spite of their management not because of management. UPS would be a perfect example.
WELL SAID.....i i Hcw found the workers very helpful in my experience and have helped me pack heavy equipment
and aided once in a claim.
Actually, this is the first instance of equipment damage I have experienced through any carrier and I have been doing this for 50 years.
As I see it, I was sold a working piece of equipment and I received a non-working unit. Either it was packed properly and UPS damaged it or it was not packed properly and the seller/UPS Store is liable. I suspect that the seller packed it himself since it was in the original Allnic shipping cartons and then dropped it at the UPS Store.
The amp is supposed to be back at the UPS Store Wednesday so I will wait until then to hear what the seller intends to do. Since the amp is certainly DOA, regardless of UPS' ridiculous "no external damage" assessment, one would expect the UPS Store to file an appeal but who knows.
I will be filing today a New Jersey Consumer and BBB complaint against the UPS Store and I have filed a small claims case in Seattle against the local UPS office. The small claims may be pointless but it's only $20 to file and you can do it by mail.
Well, the amp has made it back to the UPS Store. Here is an email I just got from the seller, Steve Petrocelli (petro1511):
"So they are calling in a fraud/security inspector. To open the box because they say the hole in the box is not the same as your pictures. And now the security guy has to open the box. And they also say you wanted the money for the claim and the amp. The inspector would be there end of the week they will call me. And BTW they don't want to deal with you anymore. Guy will open box. Inspect amp and then we go from there. You've done enough, I will deal with them and try to get a total loss claim."
It appears that UPS is trying to claim that I deliberately damaged the amp myself and fabricated a hole in the box. Gets better all the time.
Still no UPS inspection so I called them. They told me there will be no more inspections, they are finished.
So, now I need to wait out all of my consumer complaints and small claims cases. May just have to write this off. I also recommend you stay away from Care Audio in NJ as I contacted them before I bought the amp and they vouched for the seller then and still feel he is a "stand up guy."
My local UPS Store is great. Reviews on Yelp testify to that. Recently, I went there to send a package around 12noon and saw literally 200 packages ready to go out. I exclaimed to the owner that they must be the busiest UPS Store in the nation. His response was that UPS tells him on an almost daily basis is that they don't meet standards and are in danger of losing their franchise. He was really pissed off about their treatment of him.
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