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In Reply to: RE: Manufacturers who are first-rate........ posted by wangmr on November 04, 2014 at 02:19:23
If you ever call this company, be prepared for an hour long conversation with the owner and designer, Roy Johnson. I no longer own his speakers, but when I did he was always available for any questions, troubleshooting, setup, etc. And of the three pair I owned, all were purchased on the used market. He didn't care, he just wanted happy GMA owners.
On the flip side of that, I needed a driver repaired in a used Vandersteen speaker once. You would have thought I was a telmarketer calling Richard Vandersteen.
Oz
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill
Follow Ups:
Richard Vandersteen is known for being arrogant.
I still remember this... I bought a pair of Vandersteen 2W subs on Agon many years ago and called Vandersteen asking a simple set-up question, I was transferred by the receptionist who was noticeably cold in her demeanor to Mr. Vandersteen who was by far the 'most' arrogant and uncooperative SOB I ever had the displeasure of talking with. I called asking for simple and easily provided info and you'd think he thought I kicked his dog. I don't know if he was just having a bad day or what but needless to say since then I haven't so much as even looked at Vandersteen products again. I've heard others relating similar experiences so I know mine is not unique. When I finally got the subs dialed in they actually sounded pretty good, shame the people standing behind them are such bastards.
I will never buy Music Hall products because of the attitude Roy Hall presents in print and the few occasions I've seen him at shows. Is it an act? I don't care.
See ya. Dave
Thanks! for sharing. It is this kind of non-sense that we (audiophiles) should never tolerate!
Richard Vandersteen may be short with Sudz, but I have found him most helpful. I bought my 5A's in New Jersey, and after a couple of years, moved to Arizona. Richard set up my speakers here for this room. Excellent service, and great products.
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