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In Reply to: RE: A pernicious, unfortunately ubiquitous and spreading electronics problem: accents. posted by tinear on October 28, 2014 at 13:00:57
... calling customer service about an issue unless you are strictly trying to get an RMA kind of dates you, and you will only subject yourself to the "did you plug it in?" "Did you hit the ON button?" unhelpful garbage.
The real help is online these days.
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As audiophiles, we take what's obsolete, make it beautiful, and keep it forever.
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I get a kick out of reading the sob stories from the retirees who spend hours on the phone with a customer support rep who knows less than the high school kid across the street.
Calling just about any tech support these days is a complete waste of time. Boutique audio companies, excepted, of course. That is, if you can actually catch one of the company's two employees in the office.
Actually, not. It's much more efficient to talk with a person than to spend potentially hours doing searches and reading useless pages of results.On the other hand, when clients call me, sometimes I cringe 'cause they can't follow simple instructions. How would they fare trying to figure it out on their own and the Internet?
"Are you at your computer?"
"What's on your screen right now?"
"What is the error message?"
"Go to 'Control Panel', then double-click on 'Regional and Language Settings'."You'd be surprised at the percentage of people who have difficulty with that!
Others zoom right through it. Still others think they know what to do (so why did they call?) and are clicking away on things I didn't tell them to click on, so I gotta back 'em up and rein 'em in.
Ya just never know.
Thanks for letting me vent!
:)
Edits: 10/29/14
I was very familiar with the terms PICNIC (problem in chair, not in
computer) and ID10T, when dealing with user problems. Some people should
hot be allowed near anything more technically advanced than a manual pencil
sharpener or a rotary dial telephone.
i'm sorry to disagree - computer nerds are some of the worst teachers (I guess they are not pros in the in-the-profession sense). They have no idea of what you don't know and just race through the steps.
roger wang
That's often true.
I didn't start out to be a nerd, and actually I'm still not. To qualify as a computer nerd, one MUST have a good understanding of assembly language and be able to peek, poke and ping. I have none of those skills. However, I'm pretty good at writing tasty spaghetti code in BASIC.
I think if a person sets out to be a nerd, they will be successful, but probably won't be a good teacher. I set out to be a teacher (music), and ended up being a computer software trainer only because I had learned enough BASIC so that I could write programs for audio and acoustical applications. But whenever I taught a class (and still now when I help resolve a problem) I always kept in mind how little I knew when I first started out. It's very helpful to put oneself in the shoes of the recipient.
:)
.
I just HAVE TO reply.
"Some people should hot be allowed near"
THIS is why some programs don't work. A typo.
It's also why some electronic repairs don't work. A cap put in backwards.
:)
d
When you purchase an item, you pay for support. It does no good to have support that is not understood. On line help in most cases is worthless!
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