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In Reply to: RE: Before You Buy a SimAudio Product posted by Lance_O on October 21, 2014 at 08:10:47
Yup, Audio Research does indeed provide parts and schematics even decades after a product has been discontinued. I have an ARC VT100mkII schematic along with notes and expected measured electrical values scribbled on it while talking to their service department. I have also purchased faceplates and knobs for old ARC preamps when I wanted to swap colors.
Same for Manley Labs. They sent me parts and a schematic so I could perform a DIY repair on a couple smoked cathode resistors. Their tech even walked me through a couple pointers over the phone while I had my multimeter and soldering iron ready to go. It sure beat having to pack up a 70 pound amp!
Pass Labs has sent me free parts and some that I've purchased, including a meter movement for an X150.5 and a machined aluminum front panel 'wing' for an X3 3-channel amp.
Thiel has sent me free replacement brass feet for my CS2.4 which were lost in a recent move. They also sent me free touch up stain for my CS1.5 speakers decades out of warranty.
I love the no hassle dealings with these companies so I can understand your frustration. Just blame it on CANADA !!
On the other hand, things could be worse. You could have bought some bargain Chinese piece no longer supported after a short couple years and a dealer network that is no longer around.
The fact that SimAudio is at least offering to pay for shipping and repair a 17 year old amp is a good sign. If they refuse to repair a modified product, I don't blame them one bit. Who knows what some garage hack has done to their design.
Just my 2-cents worth.
Follow Ups:
There are a number of Chinese sourced electronic units that you can not get any support for including from the factory or parts or repair data according to a number of threads.
Don Brian Levy, J.D.
Toronto ON Canada
C'mon dude! Would you really expect Chinese made gear to have any back up. That's why the crap is so cheap. If it breaks you just buy a new one.
"Just blame it on CANADA !!"
I was thinking of posting that video but you beat me to it. Love it!
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