|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
32.211.41.68
In Reply to: RE: Some New Paypal Rules posted by Barabajagal on October 16, 2014 at 18:50:30
I recently filed a item not as described claim with epay. The left Channel of a ARC CA-50 integrated died after a couple hours of use. The cost of the item caused it to be handled by the high value auction claim division. Here is what he wanted me to do on my time to verify the condition:
"I am writing you today regarding the Audio Research CA50 Integrated Amplifier that you recently purchased. I understand that you opened a case because the item stopped working after a couple of hours of use. Allow me to explain the current status of your case.
Because this case is for an item of higher value, additional documentation is needed before we can move forward. This case has been placed on hold until 9/28/14, to allow you time to provide the additional information needed.
What do you need to do?
Please provide the following:
- Repair Estimate
Please provide a repair estimate. We need the manufacturer of the item or an authorized repair outlet to provide this documentation. We will use this information to confirm the item is not as described. Specifically, we need the repair estimate to show why the item is not as described.
Here are more details that must be included in the estimate:
- Overall description of the item
- Specific details why the item is not working properly
- Description of what needs to be repaired or replaced
- Contact information that includes name, address and phone number of the repair outlet
- Estimate of the cost to make the repair
Please *do not* have any repairs done.
How do you get the repair estimate to me?
This message has been forwarded to your personal email account from which you can respond with attachments. You can scan the additional documentation and send it as an attachment by replying to this email from your personal email account. Please do not change the subject line, as it will help the message get routed directly to me."
I did not take them up on their offer. It would have required me to send the unit back to ARC and they expected my to pay for it fully. I choose to deal directly with my American Express card. The seller refused to help in any way with the repair. Not defending ebay but everyone should realize they will not refund your money on high value items without some documentation.
Follow Ups:
I am happy you are in agreement with Paypal/ebay in this matter, since until recently they were the same company. My post was to counter the assertion that ebay/paypal will simply side with the buyer and refund his/her money with no regard to the seller's position. As a seller on ebay I am happy for this change, however, I am also happy this purchase was made with AMEX via paypal so I can ask for a charge back.
I'm not sure I'm seeing how that falls under "item substantially not as described."
Did you noticed the banner ebay has on every page that states: "Get the item you ordered or get your money back plus original shipping". Since the unit was advertised as working perfectly seems to me to be not as described, especially after purchasing a freshly calibrated tester which verified all the tubes ready for the scrap heap. Kalvin at ARC also recommended replacing the tubes.
Edits: 10/16/14
How did you not get the item that you ordered?
And by the way, this thread is about a PayPal policy, not eBay.
Post a Followup:
FAQ |
Post a Message! |
Forgot Password? |
|
||||||||||||||
|
This post is made possible by the generous support of people like you and our sponsors: