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In Reply to: RE: Seems like 30 days should be more than enough time... posted by Barabajagal on October 15, 2014 at 12:28:52
Yes, I'd say that the probability of the seller getting cheated is greater after day 45 - at least when the buyer knows that they have another 135 days left to return the item.
I agree with you in that the majority of buyers are not dishonest.
And, I agree with the others who say that more buyers are going to feel tempted to cheat a seller if they think they can *borrow* an item for six months at a time before returning it for a full refund.
Follow Ups:
They can't just borrow it. They have to show that either it wasn't received or they received something SUBSTANTIALLY different than what they ordered. As I said before, the 180 days doesn't apply to simple "I don't like it" returns.
So it's real simple. Always use a means of shipping that provides tracking, and don't send them a wheelbarrow when they've ordered a toaster. This should be par for the course for any seller, regardless if the terms are 45 days or 180 days.
It's not that hard for a buyer to swap out some old parts for some news parts in an item and then claim that the seller sold them something bogus.This actually happened to someone I know. A guy in China bought a pair of speakers from him, then removed the good working drivers and replaced them with identical looking bad drivers. Then, the buyer demanded a refund because the speakers "didn't play" and ebay decided against the seller. The seller was forced to refund the money, pay for all shipping costs, and accept the return of his "broken" speakers.
If the Chinese guy had borrowed the speakers for six months before altering and returning them I'm sure that the seller would have felt even worse than he already did, especially if he had already spent all of the money he received from the sale.
The other problem to consider is the time of the season. If, for instance, it is easier to sell an item around October/November for the Xmas/Hannukah season and a buyer buys the item at that time, but then holds onto it for six months before returning it, the seller will then be forced to wait for several more months more before re-listing and selling the item again in October, November, or December. 30 days for returns should be more than enough time...
Edits: 10/15/14 10/15/14 10/15/14 10/15/14 10/15/14
If a customer wants to screw you they're going to screw you. If they have 45 days to do it they'll do it within 45 days. I really don't think there's anyone out there to speak of that wouldn't do it within 45 days but would do it if they had 180 days.
Well, if the new policy is in effect we'll certainly find out what the screwmeisters are going to do.
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