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Depending on the company, several weeks to several months is standard.

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In Reply to: RE: Customer Service - is this bad customer service? posted by red carerra on August 14, 2014 at 11:56:35

They have only so many hands to work on repairs. Depending on the number of items in the repair que, they may take from a few weeks to get to your unit, to several months to fix it. This is standard small audio company practice.
In fact the same guy who is building new ones may be fixing broken ones..
Chill.
Realize they have to spend time diagnosing the problem. Then fixing it. Then letting it sit, running for a few days to check if it is going to be OK. If it is not really good, then more diagnosing and fixing and sitting. Sometimes it is a lot of work. And they may be a stuck doing other stuff at the same time.
So give them time to do it right.

Edits: 08/14/14 08/14/14

Follow Ups:

That is poor management! I want timely repairs! nt - Potzrebie 17:50:34 08/14/14 (2)
nt
- Are you willing to pay for priority? - Brian Walsh 08:17:59 08/15/14 (1)
  I doubt it but understand people don't want to be without music.
  
  A manufacturer has to determine the right number of people to have to keep them busy instead of sitting around with not enough to do, as it is in almost any business. Just because someone expects instant turnaround doesn't mean they will get it.
  
  Been there, done that. I give due consideration to products and companies all the time. Performance, build quality, reliability, reputation, perceived value, and people behind the company all factor in. There are plenty of well run companies with mediocre performance products. Meh. Conversely, there are products that perform incredibly well but are unreliable and/or the people are flaky or hard to work with. Just because something gets a rave review or becomes a hot topic on the forums doesn't mean much, and as time goes on such things matter less.
  
  Buying an audio component should be approached as a long term love affair. Don't just jump into bed with the cheap lay you'll have to wake up to in the morning.
  
  Brian
  
  So much music, so little time!
  - I have found 3 weeks the norm. Several months is ridiculous! nt - Potzrebie 17:06:34 08/15/14 (0)
    nt
RE: Depending on the company, several weeks to several months is standard. - red carerra 12:17:27 08/14/14 (0)
Thanks for the feedback! I will chill (be patient). I'm using a "back-up" pre in the meantime which is pretty good, but the one in for repair is way better!

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