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In Reply to: RE: Hi Fi companies and customer contact - worst and best posted by mbnx01 on August 12, 2014 at 12:48:18
While I find the set-up of their website clunky, it has always been up and running and accessible to me, whether I use Internet Explorer or Safari (I do not use Chrome), and it's a treasure trove of information not only on current products, but legacy products as well.Also, CJ has always responded promptly when I have contacted them by phone or email, even for arcane questions about out of warranty products. And, they just fully restored my 14 year old MF2250 promptly and for a very reasonable price.
With all due respect, I think it is just odd, and unfair, to list them in a "worst" category based on your limited, and seemingly very unusual, experience. It's a fantastic, customer-oriented small U.S. business and deserves better.
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"If you are the owner of a new stereophonic system, this record will play with even more brilliant true-to-life fidelity. In short, you can purchase this record with no fear of its becoming obsolete in the future."
Edits: 08/12/14Follow Ups:
IIRC CJ moved their facilities sometime last year. During that time period communication was a bit spotty and then to compound the issue their liaison man ED retired....
Right On! Stu-
CJ did move their physical location sometime last year. My question (if anyone has the answer) is simply, why?
For those in the Fairfax VA area, real estate is very, very costly.
~!
The Mind has No Firewall~ U.S. Army War College.
Companies going through changes have their little ups and downs. Hope for the best.
For example, I think Krell is going about it the right way even if they've had some hiccups and turbulence. I've been in email contact with Bill, their president, a few times for general questions about the new Foundation, and he's great at replying and a nice guy too. Also, they have made several firmware updates based on owner feedback, and sometimes within a day or two.So, I'd add Krell to the list of Best, or at least the list of aspiring to be the Best.
But, weren't we talking about CJ? :-)
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"If you are the owner of a new stereophonic system, this record will play with even more brilliant true-to-life fidelity. In short, you can purchase this record with no fear of its becoming obsolete in the future."
Edits: 08/13/14
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