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In Reply to: RE: Have you own an ARC?... posted by abs1 on August 12, 2014 at 15:13:06
Yep. I was the fan boy. I remember the conversation. I also remember that I called the number several times and it rang right through.
Stuff happens. It is unfortunate that things aren't perfect in this world. Phone lines go down, automatic answering machines fail, people dial wrong numbers. Just all kinds of problems with the technology. And any number of other possible reasons you had issues.
But none of this could possibly be the problem. The ONLY conclusion one might reach is that ARC service is crap. When stuff goes wrong always attribute it to malice.
Follow Ups:
"But none of this could possibly be the problem. The ONLY conclusion one might reach is that ARC service is crap. When stuff goes wrong always attribute it to malice."
You having called the ARC number months after the fact has absolutely nothing to do with the difficulty that we had getting the amps serviced, and you damn well know it, fanboy.
The fact remains that ARC screwed up, and several owners of ARC components suffered because of it during the timeframe I am referring to. No excuses, no bullshit, and no red herring arguments need apply.
I'm done with this and have put it in the past, that is until the OP asked for examples of poor customer service which I gladly provided. You don't like it? Did I speak critically of one of your idols? Tough shit! If you wish to charge to ARC's defense like some lame Don Quixote you certainly have a right to do so. Feel free to have the last word on this if you wish, but you'll get no response from me.
Al
nt
I've never had a problem with C-J. Easy to get on the phone and quick replies to e-mails.
My highest praise goes to Nottingham Analog. I sent my arm to their rep to be repaired and he refused to return it even though I had paid in advance. Frank at Hollywood sound (Florida)had handled Nottingham and got me in touch with the factory. Penny got me my arm quickly which hadnt been repaired well, repaired it for free and sent it back. All done quickly. Overnight e-mail response. I played it today (14th) and it sounds wonderful.
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