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In Reply to: RE: Homegrown Audio customer service posted by lockman on July 27, 2014 at 06:32:37
Recently, I have had mixed experiences; mostly bad.
1) Ordered connectors. Had same "awaiting fulfillment" and non-response you experienced. Finally got them around 10 days after placing order.
2) Ordered some more connectors. Complete opposite experience. Quick shipping notification and receipt.
***BUT*** When I got my credit card statement I saw that they charged me 3 times for this order. Then I got the same non-response to emails and phone calls. When I did receive an email response (never got a return phone call), they said their records did not reflect 3 charges for the same thing. I then took a picture of section of the statement showing the 3 charges for the same thing on the same date and emailed it. I then looked up the State Consumer Protection attorney and called the credit card company. A week later they acknowledged the problem and said they would resolve it promptly. After repeated queries/non-responses I saw the credit on my next statement. They never informed me that this had been done.
Any business that has a credit card process that allows the above is not for me. Coupled with the non-responsiveness and delays, I would not buy anything from them again. It is too bad; they have some nice cost-effective products.
Follow Ups:
Wow! Thanks for the info. I was about to order some interconnects from them.
The poor sound of their wires. A few years ago I bought their top of the line braided speaker wire made from solid silver wires braided together. Pretty expensive and it looked nice but I didn't like the sound at all. It was the stereotypical silver sound: very bright highs, lean lows, and a cool reserved sound. Yes, it was detailed but it sounds nothing like music. A total waste of money not to mention the long time required to break it in.
mt10425's post indicates that things may be OK. My experiences were in February and April 2014.
Roy responded by email the next day (twice). I chose not to pull the trigger after he explained he had no stock (expecting more by the weekend), Good email communication.
"It's all fun and games until someone doesn't pick up on the sarcasm"
Hi Lockman, I would of been suspect of their name( Homegrown). Their probably too stoned to get to your order. Homegrown today is better than anything south of the border. Good luck, put the boots to em....Mark Korda
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