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In Reply to: RE: Customer situation, what would you do? posted by Gordon Rankin on April 07, 2011 at 10:51:50
A lot of UK hi-fi buyers are like that. The UK is filled with barrack-room lawyers, rights without responsibility types who feel it's their moral duty to complain about everything.
Unfortunately, the kind of people who do this in the UK really, really know how to make trouble in a passive-aggressive kind of manner. The latest one is the guy who didn't get the refund he wanted on his MP3-ripping player, so he took the company to the Advertising Standards Authority because it 'misleadingly implies it's acceptable to copy CDs' (copying music - even if you retain the disc - is notionally copyright theft in the UK). So now the company needs to find new advertising and the hi-fi industry in the UK can't talk about ripping music anymore.
The other problem is some of them don't back down even if they get the answer they want. If you give in to this guy's demands, the best you get is that he goes away. More likely, he'll just start a hate campaign, anyway. Fortunately, he's pretty far from home and you don't sell into the UK, so he's not got that much firepower.
Tell him to get stuffed.
Follow Ups:
... what with being French and all, but this is a huge load of arse!!!!! Absolutely ridiculous.
In any case, Gordon, your customer is a looney, and it's got nothing to do with where he's from.
JB
What part is ridiculous?
Do you mean the ASA ruling - no, that's happened (see link).
Do you mean that the UK people aren't all about rights, not about responsibilities - we might have to agree to disagree. But you don't live in the UK and I do. We get this all the time.
I DO live in the UK.
Generalizing this behavior as a typical British one is what I do not agree with.
Gordon's client is obviously an idiot, and I've seen them all over the world.
JB
I judge countries by the number of lawyers in the population, on the simple basis that more lawyers=more litigation.
The US is still ahead of everyone else, with one lawyer for every 320 people. The UK has one lawyer per 694 people. France has 2461 people per lawyer and Japan has 8195 people per lawyer.
South Park wouldn't have had Tom Cruise say "'I'll sue you in England" if the UK wasn't the birth-place of 'libel tourism'.
Finally, I see your point and raise you Grumbletext. Says it all, really.
> with barrack-room lawyers, rights without responsibility types who feel it's their moral duty to complain about everything. <
Wow, sounds like the ACLU.....
Oz
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill
UK residents think that if they complain long enough + loud enough that not only right will be on their side; but that you will LISTEN + COMPLY to whatever beef they have
Cultural difference: ignore him
GW
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