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In Reply to: RE: Yggdrasil? Gungnir Multi? Anyone? posted by Dynobot on September 06, 2015 at 07:19:00
Product support from this company is a joke. The fast response being touted is rubbish.
My Wyrd stopped working several months ago. I emailed them with the direct purchase details and heard nothing. I emailed again recently and I got a lightning reply from tech support to say that they didn't receive my email and would I please fill in a returns form. This I duly did and emailed the guy that I'd done it, in addition.
Total stonely silence. I bet they'd say again that they hadn't received my form and email.
Follow Ups:
I have a memory of you saying you had made some "enhancement" to your Wyrd..?
I've had absolutely no problem with them on my email responses. But I've also had occasions that a receivers email software that reads my message as spam and automatically puts it in the trash - which never gets read by the receiver. These guys have been so responsive to me on issues that make no money for them that I would have difficulty to believe that they are intentionally being unresponsive.
Edits: 09/06/15
Over the last two years I've sent multiple questions into them on various topics, to include most recently a lightening strike that damaged my Wyrd and BiFrost. Always immediate responses from them. Very happy with their products and support. AAA Insurance rep was a little confused that the company was actually called Schiit :)
And that's including sending my Bifrost DAC in for the Uber Audio upgrade. Also, I've had occasion to ask question a couple of times and have had prompt replies
I love the music of Dmitri Shostakovich
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